testRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.
Role OverviewThis is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR>101 and keep growing it consistently.
Responsibilities- Increase NRR
- Setup clear metrics, reporting and framework for data-driven decision making
- Setup processes within the team and the company to get everything organized and moving smooth and fast
- Pick and manage the right tools for the job and drive other teams to get their part in them
- Manage small but quickly growing team of CSMs
Requirements
- Experience increasing NRR
- Experience as VP of Customer Success in a previous company
- Experience building processes and metrics from scratch
- Data-driven approach to improvement
- Experience working with technical customers like Engineering or QA
- All other things that VP of CS must do
Benefits
- Equity Upside: Join us in an extremely fast growing AI startup with a sizable equity stake.
- Impact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives.
- Top Company: Inc 5000 fastest growing company. We are backed by top-tier VCs in Silicon Valley including YCombinator.
- Values: We value speed, data-driven decisions, fun, and making the future better.
Top Skills
What We Do
testRigor is a Generative AI-based codeless test automation tool helping companies empower manual testers to build test automation via executable specifications in plain English 15X faster than with Selenium and spend 200X less time maintaining tests compare to Selenium.
testRigor is best applied as a nocode automation testing tool for cross-system end-to-end testing to build tests spanning web, mobile, Salesforce, ServiceNow, Microsoft Dynamics, SAP, and any other 3rd party systems in one simple test.
Because tests in testRigor are written in plain English from end-user's perspective, they withstand changes in implementation details, allow fast test development, and dramatically reduce test maintenance efforts.
On top of that, because all the tests are in plain English, it significantly improves collaboration within your company, allowing product managers to take part in assessing test maintenance and making sure that the product works as intended.
The vast majority of our customers achieve 100% test automation coverage within under 12 months of deployment.
testRigor is available as SaaS and on-premise versions.
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