Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.
Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.
Reporting to the EVP of Technology, this new role will work on a large and impactful existing client and help drive ongoing revenue. This role will focus on helping set strategic direction, ensure quality technology/services delivery, enable organic sales growth, and support account management. This role will ensure customer expectations are exceeded by managing executive stakeholder relationships, and by deeply understanding our customers' business, needs and innovation outcomes. This role will be measured on revenue growth, margin and most importantly customer satisfaction.
Responsibilities
Provide oversight and governance of engaged customer projects
Manage customer relationships to deliver on revenue growth, existing and new projects, and overall satisfaction
Be the key point of escalation for all delivery or customer concerns
Provide leadership support for all customer aligned project members, keeping everyone focused on customer outcomes as Xerris high bar for quality.
Oversee and manage portfolio financials (margin, burn rates, etc.)
Drive new business discovery and work with Practice Leads and Technology teams to develop and refine project estimates, pricing, and work with partner funding programs
Advocate for your customers internally and ensure all opportunities are accurately reflected and forecasted in the CRM pipeline to provide visibility and cross-sell opportunities with all practices, capabilities, and alliance partner teams
Build and leverage relationships with all partner teams in the customer ecosystemFoster deeper relationships through marketing campaigns, thought leadership activities, and account references
Shape proposals and negotiate agreements focused on achieving mutually beneficial outcomes for clients
Contribute to business development and solutioning conversations across multiple markets and clients
Experience Required
Experience in account delivery/management in a consulting or professional services environment delivering outcomes-based project work for clients
Must have experience with CRO (Conversion Rate Optimization) processes and technologies
Strong expertise in building large B2C consumer websites focused on customer conversion
Experience managing large accounts
Advanced project delivery including all aspects of program/project management
Experience delivering technology solutions
Ability to navigate complex programs and identify overall risks, roadblocks or constraints and provide mitigation strategies
Ability to qualify leads and build strategies on developing deals
Strong presentation skills, including preparing presentation materials such as sales proposals, client deliverables, and project status reports
Excellent negotiation, conflict management, problem solving and decision-making skills
Ability to develop and nurture partner level relationships with both C-suite, executives and internal stakeholders
Collaboration mindset – working across practices, account teams and markets to achieve the best outcome for clients
Proven experience working with cross-functional, multidisciplinary teams, and ability to work in a fast-paced and changing environment
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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.
Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.
Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.
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What We Do
Founded in 2003 in Chicago, we’re a leading global digital experience consultancy that elevates brand experiences and drives superior client outcomes with services in Strategy & Insights, Experience Design, Technology, Analytics, and Marketing. Our services are designed around a single, unifying purpose: to help brands compete and win through a continuous and collaborative partnership we call co-innovation. Our people, our clients, and our partners are what put the “us” in Bounteous.
Why Work With Us
Our company's success is a product of our people. We hire the best and brightest professionals to co-innovate with brands on their digital futures. With state-of-the-art collaboration centers worldwide we’re able to co-innovate with clients and build lasting connections with team members to foster career growth.
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Employees work remotely.
Our remote-first teams of highly talented individuals collaborate and co-innovate across the globe. We know that productivity can happen anywhere. You’re encouraged to work how and where you perform best.
