DESCRIPTION
As VP Customer Success, you will take the lead in our enterprise customer projects and play a key role in shaping how our AI platform delivers measurable impact in industrial manufacturing. You combine in-depth production expertise and a strong customer focus with excellent project management and strategic organizational development skills.
OUR MISSION
Manex AI is developing an LLM-native data platform for agentic production control. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Qualitatio, and leading investors such as Lightspeed Venture Partners and BlueYard Technology are backing Manex AI. Our vision is to operate factories fully autonomously with the help of Qualitatio.
With Manex AI, you will join one of the fastest-growing industrial AI scale-ups, where your expertise will be valued from day one, your personal growth will be encouraged, and you’re given full autonomy and responsibility for your decisions.
WHY JOIN US?
Picture this:
You will get to build a company together with a brilliant and welcoming team, working on technology that is the cutting edge of tomorrow, starting today and not in 10 years
A team who loves solving hard problems, building products that matter, and where knowledge flows fast
You will work directly with major clients from Day 1
You will act on behalf of the entire company, beyond just your own team
You’ll be part of a high-growth company backed by top-tier investors
YOUR ROLE
Lead and oversee complex customer projects, ensuring delivery from pilot to international rollout
Drive project management and coordination of integrations across industries
Guide and mentor sales, ops and tech stakeholders within cross-functional project teams
Build and strengthen long-term customer relationships with enterprise stakeholders
Strategic expansion and management of the Customer Success Team
Active involvement in the strategic development of the business model
Creative freedom in product development
WHAT SETS YOU UP FOR SUCCESS
Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)
5-10 years of professional experience in consulting, automotive, manufacturing, or tech
Good understanding of AI, software, and production processes
Ability to lead cross-functional teams and orchestrate stakeholders
Business fluent in German and English
Based in Munich or willing to relocate, ready to go all-in with us
WHAT WE OFFER
Top-of-Market compensation
Mentorship & fast learning curve in a high-impact AI-Startup environment
Flat hierarchy, direct access to founders, fast decisions
Join one of Europe’s most driven and ambitious teams
EGYM Wellpass & Deutschlandticket
30 days of paid vacation plus public holidays
HIRING PROCESS
Intro Call (30 min) – culture & fit
Case Interview (60 min) – project & problem-solving
Leadership Session (45 min) – roadmap & growth
Offer – typically within one week
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What We Do
Munich-based startup Manex AI is transforming industrial quality management and process steering with its manufacturing optimization agents. The team is working hard towards its vision of autonomous factories and industry leaders like BMW, Audi, BSH, Stellantis, TDK, Henkel, Resrg Automotive and other already rely on Qualitatio. Manex AI's customers have proven to be able to reduce over 70% of test capacities and increase defect detection rates by 20% with Qualitatio, both in OEM and supplier setups.
