VP, Customer and Commercial Platform

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

This strategic and results-driven leader, as part of the Information Technology organization, will be responsible for defining and executing the global strategy for Watts’ customer and commercial technology platforms. This role drives the simplification, integration, and performance of a complex commercial systems landscape to enable improved customer experience, operational efficiency, and scalable revenue growth.

This position is responsible for supervision of global technology and platform team members.

This position reports to the Chief Information Officer. This role is remote and may require travel as needed based on business demands.

Primary Job Duties and Responsibilities

• Own the end-to-end commercial platform ecosystem, including CRM, CPQ and pricing, digital commerce, customer portals, customer service platforms, and integration layers

• Define and execute a global commercial platform strategy aligned with business and technology priorities

• Rationalize and consolidate fragmented systems, including multiple CRM instances, into a unified and scalable architecture

• Ensure seamless integration with SAP S/4HANA and broader enterprise systems, including Project RIO initiatives

• Support SAP deployments by ensuring customer-facing systems and teams are fully prepared and enabled

• Expand digital and self-service capabilities to enhance customer experience and operational efficiency

• Establish and maintain strong data governance practices aligned with enterprise standards

• Build, lead, and develop a high-performing, product-oriented global team

• Drive execution through clearly defined roadmaps, priorities, and accountability frameworks

• Partner closely with Sales, Marketing, Customer Service, and Operations to align technology solutions with business needs

• Lead decision-making in complex, multi-system environments and drive clarity in ambiguous situations

• Balance business outcomes with technical rigor to ensure scalable, sustainable solutions

• Promote a platform-first mindset, focusing on long-term capability over point solutions

• Assume responsibility for other projects and duties as assigned by the Chief Information Officer or Company management

• Ensure all responsibilities are executed in alignment with Watts values: Integrity, Accountability, Continuous Improvement, and Transparency

Travel Requirements: 30% travel required, including international locations

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience)

• 15+ years of experience in enterprise applications with a strong focus on commercial platforms

• Deep experience with CRM platforms (Salesforce preferred), CPQ/pricing solutions, and digital commerce platforms

• Proven experience leading global platform strategy, consolidation, and transformation initiatives

• Experience integrating commercial platforms with ERP systems (SAP strongly preferred)

• Strong leadership experience managing and developing global teams

• Demonstrated ability to operate effectively in complex, multi-ERP and multi-system environments

• Strong decision-making skills with the ability to navigate ambiguity and drive outcomes

• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable

• Must successfully establish employment eligibility and satisfactorily complete background checks, including criminal background check and other required pre-employment testing

Preferred Qualifications

• Master’s degree in Information Technology, Business Administration, or related field

• Experience in industrial or B2B environments

• Experience with SAP CPQ, SAP BTP, SAP CPI, and SAP MDG

• Strong background in digital transformation and customer experience platforms

• Experience implementing product-based operating models within technology organizations

• Demonstrated ability to align technology strategy with commercial growth objectives

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Andover, MA location for meetings, trainings, or as otherwise required by Company management.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.

• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.

• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range

The expected salary range for this position is $220,000 - $276,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LIRemote

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.