Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.
PAY RANGE
The Target Pay Range for this position is $226,000 - $306,800 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.BENEFITS
Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.
IMPACT YOU’LL MAKE
As the Vice President of Credit Card & Lending Support at BECU, you’ll be at the forefront of transforming member experiences across our credit card, consumer loan, and business loan portfolios. Leading a team of subject matter experts, you will drive operational excellence, ensuring that every interaction with our lending products is seamless, compliant, and member-focused. You’ll champion innovation and continuous improvement, collaborating across teams and with key vendors to elevate our services. Your vision and hands-on guidance will directly shape the future of lending at BECU, making a lasting impact on our members and our mission.
WHAT YOU’LL DO
Lead Program Management Teams: Guide and empower a team of experts managing credit card, consumer loan, and business loan portfolios.
Oversee Vendor Partnerships: Cultivate strong relationships with vendors to ensure reliable, cost-effective, and high-quality service for our members.
Optimize Business Processes: Continuously refine operations to enhance service delivery and vendor performance.
Ensure Regulatory Compliance: Maintain adherence to federal and state regulations, collaborating across departments to uphold standards.
Drive PCI Compliance: Partner with cybersecurity to implement and sustain BECU’s PCI DSS compliance program.
Shape Strategic Direction: Collaborate with portfolio leaders to define and execute strategic goals for lending products.
Coordinate Cross-Functional Initiatives: Align program management efforts with teams like Retail, Contact Center, Fraud Operations, and Card Services.
Elevate Operational Excellence: Lead the program management team in optimizing planning resources, tools, and processes.
Develop Talent: Mentor and coach your team, fostering growth through regular feedback and performance evaluations.
Contribute Beyond the Role: Take on additional responsibilities that support BECU’s broader mission and goals.
QUALIFICATIONS
Minimum Qualifications:
Bachelor’s degree or equivalent experience in business administration or related field.
Typically 10 years of people leader experience leading high impact, cross-functional project teams in financial services organizations. Typically 10 years of experience in operations management, project management, technology implementation, or relevant industry vendors (e.g., a credit card processor, credit card network).
Excellent planning and budgeting skills, both in short and long-term planning.
Effective leadership and negotiation skills.
This job is remote or hybrid but requires you to reside in one of the following states: Washington, Oregon, Idaho, Arizona, Texas, Georgia, South Carolina, California, North Carolina or Virginia. Travel to WA Headquarters up to once a quarter.
Desired Qualifications:
Advanced knowledge of credit card processing, networks, and rewards platforms.
Excellent planning and budgeting skills, both in short and long-term planning.
Effective leadership and negotiation skills. Knowledge of Payment Card Industry (PCI) Data Security Standard (DSS) and experience implementing a PCI program.
Familiarity with BECU member-facing systems and processes (e.g., QuickAssist, Pega Gateway, InfoPoint).
Advanced certification in operational excellence disciplines (such as SixSigma, Lean).
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Top Skills
What We Do
As a member-owned, not-for-profit financial cooperative, we are guided by the credit union philosophy of “people helping people.” Putting people over profit guides our everyday business decisions. Unlike many financial institutions, we aren’t privately owned. As a cooperative, we are owned by our members. This drives us to do right by the member, and right by each other as coworkers. We display this in our working culture, in our day-to-day choices to ensure both members’ and employees’ needs are met. Imagine what this type of commitment could do for your work satisfaction.
Why Work With Us
We are a team-first culture that ensures every employee has the opportunity to learn and grow. We are diving headfirst into a technology transformation.
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