Company : ABC Fitness Solutions
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
INTRODUCTION:
The VP of Club Operations & Data Insights will play a critical role in driving operational excellence and enhancing the customer and member experience at ABC Fitness. Reporting directly to the Chief Product Officer (CPrO), this executive will oversee club management, studio operations, CRM strategy, and enterprise experience while leveraging data-driven insights to drive strategic decision-making.
WHAT YOU’LL DO:
1. Club Management & Operations
- Lead the operational strategies for club and studio management, ensuring ABC’s solutions deliver superior performance for customers globally.
- Oversee operational efficiency across regions, ensuring seamless and consistent processes that support growth and profitability.
- Drive ongoing improvements to optimize the club management platform, enhancing the user experience and streamlining business operations for fitness operators.
2. Club & Studio Experience
- Develop and execute a customer-centric strategy to enhance the experience for fitness club members and studio operators.
- Collaborate closely with product development teams to ensure that the platform meets the evolving needs of both enterprise clients and boutique fitness studios.
- Lead initiatives to gather customer feedback and integrate those insights into product innovations that drive increased engagement and retention.
3. ABC CRM Strategy
- Oversee CRM strategy in defining, developing, and executing the CRM product vision, driving the product roadmap, and ensuring its alignment with ABC’s overall business objectives.
- Foster innovation in CRM systems to support fitness operators in improving lead conversion, member retention, and overall business success.
- Collaborate with cross-functional teams to drive CRM product development that enhances the user experience, aligns with market demands, and increases product profitability.
- Provide strategic oversight of CRM solutions, ensuring they are positioned as best-in-class and maintain a competitive edge in the market.
4. Enterprise Experience
- Lead the development and execution of enterprise-level solutions, ensuring seamless integration and consistent user experiences for large-scale fitness operators across multiple locations.
- Partner with cross-functional teams to deliver enterprise solutions that address customer needs while maintaining cost-efficiency and scalability.
- Ensure product alignment with ABC’s platform capabilities, driving innovation and consistency across diverse client segments and geographical regions.
5. Data & Insights
- Champion a data-driven culture, utilizing insights to inform product development, operational improvements, and customer strategies.
- Leverage data analytics to assess product performance, customer behavior, and operational success, using these insights to guide decision-making and drive continuous improvement.
- Collaborate with data science teams to develop robust reporting mechanisms that provide real-time insights into operational metrics and customer engagement.
Leadership & Strategic Contributions
- Provide visionary leadership to the teams responsible for club operations, member experience, CRM, and enterprise solutions.
- Collaborate with product, engineering, marketing, and customer success teams to ensure cross-functional alignment and execution of strategic goals.
- Foster a culture of innovation and continuous improvement, encouraging experimentation and leveraging emerging technologies to enhance ABC’s product offerings.
- Drive change and innovation across the organization by building cross-functional relationships and influencing at all levels, including executive leadership.
WHAT YOU’LL NEED:
- Visionary Leadership: Lead and inspire diverse teams across operations, CRM, and data insights. Cultivate a high-performance environment while fostering collaboration and innovation.
- Operational Expertise: Extensive experience optimizing large-scale operations to drive efficiency, scalability, and customer satisfaction.
- Data-Driven Decision Making: Ability to utilize data analytics to guide strategy, enhance operations, and drive product innovation.
- Customer-Centric Approach: Strong focus on understanding customer needs and improving the overall customer experience through operational excellence and product innovation.
- Collaboration: Proven ability to work cross-functionally, partnering with various stakeholders to achieve business goals and improve product offerings.
- Change Management: Demonstrated success in leading organizational change and fostering a culture of innovation and continuous improvement.
WHAT’S IN IT FOR YOU:
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Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
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Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
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Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
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Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
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Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
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Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
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Medical/Dental/Vision coverage
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EAP – we get you help when you need it. Period.
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Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
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And more! – so many benefits we couldn’t even fit them all here!
Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $195,000 -- $225,00 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com
ABOUT ABC:
ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).
#LI-REMOTE
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
What We Do
With four decades of experience behind us, we’ve brought together a suite of best-in-class platforms and a diverse, global, united team. We are now the only fit tech company on the planet that provides software for any fitness business, of any size, anywhere in the world.
Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies.
Why Work With Us
Our employees are our most valuable asset!
That’s why at ABC Fitness we are committed to a comprehensive & ever-evolving employee benefits program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
