Carenet is looking for a VP of Client Success!
Lead the future of Client Success and drive strategic growth for one of the country's leading healthcare engagement organizations.
The Vice President of Client Success will drive enterprise retention, expansion of existing business, and long-term customer value creation across multiple client portfolios. If you're ready to lead transformational client success initiatives and make a lasting impact on our business and our clients, we'd love to hear from you!
This is an onsite role in San Antonio, Texas.
Responsibilities
The Vice President partners closely with Sales, Operations, Product, and executive leadership to align customer strategy with enterprise growth objectives.This leader owns the systems, governance, talent strategy, and commercial discipline required to strengthen client partnerships, accelerate Net Revenue Retention, and position Carenet as a strategic healthcare engagement partner.
- Leads the Client Success organization with accountability for customer retention, account growth, and overall client success.
- Develops and executes enterprise Client Success strategies aligned with business growth and customer lifetime value.
- Partners with Sales to establish governance, strengthen account planning, and drive revenue growth within existing clients.
- Oversees customer portfolio performance, including renewals, customer health, adoption, pricing optimization, and expansion opportunities.
- Builds scalable Client Success processes, operating standards, and cross-functional collaboration with Product, Operations, Finance, and executive leadership.
- Leads executive client relationships, strategic account governance, and long-term partnership planning.
- Develops organizational capability through talent management, leadership development, succession planning, and performance management.
- Presents portfolio performance, customer insights, revenue results, and strategic growth initiatives to executive leadership.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
Skills Required
- Bachelor's degree
- 15+ years of progressive experience in Client Success, Customer Experience, Commercial Leadership, or related fields
- Executive leadership experience
- Experience leading large-scale customer organizations with revenue accountability in a BPO environment
- Success delivering retention, expansion, and customer value outcomes across enterprise portfolios
- Strong commercial, financial, and operational leadership capabilities
- Ability to travel up to 50% as needed
- Executive negotiation, communication, and influencing skills
- Experience shaping business and growth strategies while leading organizational change and transformation
- Experience building, scaling, and developing high-performing teams, operating models, and organizational capabilities
- Experience managing enterprise customer growth and retention strategies
- Willingness to work in the San Antonio office
- Master's degree
- Healthcare, payer, provider, or health services industry experience
- Exposure to customer operating models, digital transformation, or commercial excellence initiatives
What We Do
Carenet Health is committed to delivering the business of healthcare through leading-edge technology, unmatched perspective and insights, and operational excellence to help providers, payers and health service organizations better meet consumer healthcare needs. For more than 25 years, we have delivered bespoke solutions to help healthcare companies around the globe solve complex business challenges faster while delivering world-class engagement outcomes for consumers. Our trusted relationships with 500+ premier health plans, providers and health services companies fuel strategies that advance growth, optimize costs and power consumerism on behalf of our clients. Today, one in three Americans have access to Carenet team members and solutions
