VP, Client Services Management

Founded in 2019 and headquartered in Pittsburgh, PA, Free Market Health supports forward-thinking payers and specialty pharmacies of all sizes who need to operate in a complex and opaque market. We empower all stakeholders to optimize resources and maximize opportunities while focusing on the most important stakeholder of all: the patient.

The Role

We are seeking an experienced VP, Client Services Management who will be accountable for the overall health, performance, and strategic success of a Free Market Health client. This role will own end-to-end accountability across client satisfaction, operational execution, delivery performance, escalations, and program outcomes – bringing together Client Services and PMO delivery under a single operational leader. 

Reporting to the SVP, Client Services and managing a team of employees, this role operates in a matrixed leadership model, partnering closely with Sales leadership to align commercial strategy with operational execution, without direct reporting ownership of sales resources.  

This role will serve as the executive owner of a key client partnership, ensuring disciplined execution at scale while proactively identifying risk, driving continuous improvement, and strengthening FMH’s strategic position. 

 
What You’ll Do:

Client Services Leadership 

• Translate client priorities into actionable goals and operating plans 

• Lead core team dedicated to client account support including CS Directors/Managers and dedicated Project Managers; ensure operational consistency and SLA performance 

• Build and maintain a high-performing team 

Program Health & Performance 

• Own KPIs, SLAs, and overall program health 

• Identify risks early and drive mitigation strategies 

Cross-Functional Execution 

• Drive coordination across internal teams; ensure clear ownership and timelines 

• Lead resolution of complex, multi-team issues 

Continuous Improvement & Reporting 

• Analyze performance trends and drive systemic improvements 

• Ensure clear, consistent reporting on performance, risks, and outcomes 

Commercial & Growth Partnership (Sales – Matrixed) 

• Partner with Sales to align strategy and expansion opportunities 

• Ensure delivery aligns with commercial commitments; support renewals with performance insights 

What We’re Looking For:

• 8+ years of experience in client services, operations, or program leadership roles 

• Experience in healthcare, specialty pharmacy, PBM, or payer environments preferred 

• Proven ability to lead large-scale, complex client relationships and cross-functional teams 

• Demonstrated success operating in matrixed environments, particularly in partnership with Sales 

• Strong executive presence with the ability to influence both internal and external stakeholders 

• Exceptional analytical, problem-solving, and strategic thinking skills 

• Experience managing senior-level talent and driving organizational performance 

Life at FMH

Working at FMH means being part of a people-first culture where collaboration and balance matter. Our employee-led Culture Club helps foster connection through team events, volunteer opportunities, and both virtual and in-person social activities. 

Benefits & Perks

We believe taking care of our employees isn’t just a perk - it’s a responsibility. We intentionally invest in benefits that support the whole person, reduce real‑life stress, and reflect a culture that truly puts people first. We are committed to providing thoughtfully designed benefits including:

• 100% employer‑paid medical, dental, and vision premiums for individual coverage, with additional support for employees who cover dependents

• Employer funded HSA contributions — we cover 100% of the individual deductible (and a significant amount for families) over the plan year

• Paid Parental Leave — Maternity leave fully supplemented for up to 12 weeks, with paid parental time thoughtfully provided so both parents can bond with their new child during this meaningful season of life

• 401(k) with company match, supporting long‑term financial wellbeing

• Onsite & Transportation Support — Employees may receive fully subsidized onsite parking or pre‑tax commuter FSA contributions. 

• Dependent Care FSA, allowing employees to save pre‑tax dollars for childcare expenses

• Employer‑paid short and long‑term disability, providing protection and peace of mind

• Optional employee‑paid protection benefits including Accident, Critical Illness, Legal Aid, and Identity Theft coverage

• A truly remarkable culture - supportive, inclusive, and deeply committed to growth, belonging, and doing meaningful work together

Benefit eligibility is subject to employment status.

Why FMH

 FMH is building infrastructure that helps simplify one of the most complex areas of healthcare. Team members have the opportunity to do meaningful work, operate with high levels of ownership and autonomy, and help shape how the organization scales during a critical stage of growth.

FMH is proud to be an Equal Opportunity Employer 
We are committed to building a diverse, equitable, and inclusive workplace and encourage all qualified individuals to apply. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to anything else.

FMH is committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance or accommodation due to a disability, please contact us and we will work with you to meet your needs.