We are looking for a VP, Client Service based in Philadelphia to join our Dining (Restaurant and C-Store) Business Unit. This role will be allocated to a single client, focused on optimizing teams, fostering client relationships, and driving business growth. The ideal candidate is a strong strategic thinker with experience operating both as a leader of client relationships and of pitches.

Role and Responsibilities

• Oversee a strategic client account comprising $12MM+ in revenue 
• Promote strong partnerships and establish trusted relationships with key decision-makers in client organizations, including C-suite 
• Deliver client-focused solutions that align with their business goals and objectives 
• Support the growth of the clients’ business through new ideas, utilizing agency and network resources 
• Provide independent thinking to clients and internal teams to suggest new, unexplored solutions to client challenges; identify new opportunities and strategies to explore 
• Partner with other disciplines to evolve agency workflow as necessary to meet challenges unique to the business 
• Actively solicit feedback from clients, strategic partners, and leaders across the team 
• Protect and grow agency revenue stream by demonstrating agency value consistently and proactively with clients 
• Resolve client revenue challenges or any client relationship disparities toward a financially positive and client-building solution 
• Independently assess team make-up; identify gaps and optimizations necessary to deliver an optimal client experience
• Mediate internal and client issues as necessary
• Coach, mentor, and grow the next level of leaders 
• Serve as an internal and external spokesperson for Bounteous 
• Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement 

Preferred Qualifications

• 14+ years of client service, digital sales, social media, digital media, and account management experience 
• Excellent business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business 
• Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
• Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership 
• Experience managing relationships in leveraging a global delivery team 
• BA/BS degree or equivalent consulting agency experience preferred