VP, Client Service (Pharmacy / Provider)

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• • Own and grow a $15–20M portfolio of healthcare accounts with a primary focus on and the broader specialty pharmacy and provider ecosystem, with accountability for revenue growth, client satisfaction, and overall account performance

  • Act as a hands-on Client Partner, directly engaging with clients and leading day-to-day account strategy and execution while maintaining close alignment with delivery teams and business stakeholders

  • Identify and shape opportunities to leverage data, analytics, and applied AI to drive business outcomes and enhance client value 

  • Build and expand relationships across specialty pharmacy, provider organizations, and relevant stakeholders within the healthcare value chain, including engagement with drug manufacturers where applicable

  • Drive business transformation initiatives by translating client challenges into practical, technology-enabled solutions that deliver measurable outcomes and long-term value 

  • Partner closely with Business Development to identify, shape, and close new opportunities within existing accounts, ensuring alignment between client needs and Bounteous’ capabilities

  • Lead account planning, pipeline development, and growth strategy, with a focus on expanding relationships and increasing wallet share within key accounts 

  • Own and deliver against account growth targets, with expectations of sustained year-over-year expansion through relationship development and solution-led engagement 

  • Collaborate with cross-functional teams across consulting, engineering, and delivery to ensure the successful execution of client engagements and alignment to business objectives 

  • Oversee financial performance of accounts, including forecasting, revenue tracking, margin management, and risk mitigation 

  • Develop and communicate clear client value narratives, articulating how transformation initiatives drive business impact and support client priorities 

  • Operate effectively within a lean engagement model, maintaining visibility across both strategic direction and execution details while ensuring accountability for outcomes

 

Preferred Qualifications

• 15+ years of experience in client services, account management, or consulting roles within healthcare, with a strong focus on provider systems, specialty pharmacy, or healthcare distribution environments 

• Proven experience managing and growing large client portfolios, with direct accountability for revenue, client relationships, and delivery outcomes

• Demonstrated experience working within the specialty pharmacy and provider ecosystem, including familiarity with how these organizations interact with drug manufacturers and broader healthcare stakeholders 

• Background in consultative, transformation-led environments where the focus is on solving business problems through technology-enabled solutions rather than large-scale program delivery alone

• Experience leading and supporting digital transformation initiatives, including work across cloud, data and analytics, and applied AI solutions 

• Strong understanding of healthcare operational workflows, particularly within provider organizations, specialty pharmacy, or adjacent healthcare services environments 

• Ability to engage and influence executive stakeholders, including C-suite clients, while also remaining close to execution and delivery teams 

• Proven track record of driving account growth through relationship expansion, opportunity identification, customer retention, and solution development

• Strong commercial acumen, including experience with account planning, pipeline management, financial forecasting, and contract oversight

• Excellent communication, storytelling, and client-facing skills, with the ability to clearly articulate value and business outcomes 

• Bachelor’s degree or equivalent experience required