The Role
The VP, Client Partner at Sword Health will lead strategic partnerships with health plans, drive revenue and market expansion, and collaborate with cross-functional teams to ensure the success of healthcare solutions.
Summary Generated by Built In
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
As VP Client Partner, you will own and lead Sword’s most strategic health plan partnerships, driving revenue growth, executive alignment, and market expansion. This is a highly visible, externally facing role where you will operate as the senior relationship leader across your assigned payor accounts — influencing selling motion, optimizing reseller strategy, and ensuring Sword is positioned for long-term mutual success.
You will sit at the center of Sword’s payor ecosystem — partnering closely with Health Plan sales teams, Employer sales teams, Channel Sales, and internal product and clinical teams — to ensure Sword is packaged, positioned, and executed flawlessly within each plan’s unique rules of engagement.This role does not include direct reports but requires strong matrix leadership, executive presence, and the ability to influence cross-functional teams to drive results.
You will join the Payor leadership team and collaborate cross-functionally with Customer Success, Sales, Channel, Implementation, Clinical, Operations, and Product stakeholders. You’ll work closely with a dedicated Customer Success Manager who supports operational delivery, while you lead executive strategy, growth, and commercial expansion within the partnership.Success in this role is measured by partnership growth, revenue expansion, reseller performance, executive alignment, and member engagement outcomes.
What you'll be doing:
- Serve as the senior enterprise point of contact and strategic advocate for Sword within major health plan partnerships.
- Own executive relationships across commercial and clinical stakeholders, strengthening alignment and identifying expansion opportunities.
- Partner with health plan and employer sales teams to advance Sword in direct selling opportunities.
- Collaborate with Channel Sales to drive internal reseller motions and optimize co-selling performance.
- Ensure internal Sword teams (Thrive, Bloom, Mind, etc.) understand and operate within each payor’s rules of engagement.
- Shape how Sword solutions are packaged, positioned, and delivered to maximize conversion and member engagement.
- Lead ABRs/QBRs, performance reviews, and executive strategy sessions with a focus on ROI and value-based outcomes.
- Identify and execute revenue-generating growth initiatives across lines of business, including commercial, self-funded, and government segments.
- Represent Sword at industry events, partner meetings, and executive forums.
What you need to have:
- 15+ years of experience within the health payor ecosystem, enterprise sales, or strategic partnerships.
- Proven track record of selling and closing complex healthcare solutions to payors and/or large employers.
- Executive presence with the ability to influence C-suite and senior stakeholders.
- Experience driving growth through co-selling, reseller, or channel-based models.
- Deep understanding of payor structures, reimbursement models, value-based care dynamics, and regulatory considerations.
- Strong commercial acumen paired with critical thinking and problem-solving skills.
- Demonstrated success operating within a matrix organization without direct reports.
- Excellent communication and presentation skills, with the ability to align diverse clinical and business stakeholders.
To ensure you feel good solving a big Human problem, we offer:
- A stimulating, fast-paced environment with lots of room for creativity.
- A bright future at a promising high-tech startup company.
- Career development and growth, with a competitive salary.
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare.
- A flexible environment where you can control your hours (remotely) with unlimited vacation.
- Access to our health and well-being program (digital therapist sessions).Remote or Hybrid work policy.
- To get to know more about our Tech Stack, check here.
US - Sword Benefits & Perks:
• Comprehensive health, dental and vision insurance*
• Life and AD&D Insurance*
• Financial advisory services*
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
• Health Savings Account*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week
Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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The Company
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
