VP of Client Management, Creative

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Capability Overview

At Jellyfish, Client Management has strategic ownership of accounts, providing the very highest levels of client service as well as identifying and driving new business opportunities. They ensure opportunities are converted and accounts are grown in line with the strategy and growth targets of the agency. They have in-depth knowledge of the industry and are able to confidently establish relationships with clients at all levels, understanding their strategic marketing and business problems and taking a longer-term view beyond the day-to-day on how Jellyfish can partner to solve them.

Nothing that comes into Jellyfish should be a surprise to the CM team, nothing goes out to our clients without a tacit or explicit acknowledgement by the CM team. The client lead functions as the "CEO" of a mini business inside Jellyfish. As the CEO of their client business, they are essential, brilliant, and strategic: emblematic of putting clients first and caring for our people -- with career roadmaps ahead of them including hub, country, and agency leadership.

Job Description

We’re hiring a VP, Client Management (East Coast US) for Creative x AI Growth to lead some of our most important enterprise client relationships at the intersection of creativity, AI and commercial impact. This is a senior role focused on driving growth across key accounts, shaping upstream opportunities, and leading high-impact pitches, while acting as a strategic partner to both clients and internal teams. You’ll bring a strong point of view on creative excellence across campaigns, social and AI-driven production, helping clients transition into content at scale and AI-enabled workflows, while unlocking new opportunities (from social expansion to CRM and localisation). You’ll also play a key role in elevating our Client Management teams, guiding them with confidence in both creative judgement and AI capability. We’re looking for someone with proven enterprise experience, strong CMO-level relationships, and the ability to sell ideas—not just services. Someone who is excited by shaping the future of creativity in an AI-powered world. If you’re feeling frustrated by the pace of traditional holdcos and ready to move faster, think bigger, and build what’s next—this could be the role for you.

This is a hybrid position based out of our NYC office. The salary for this position is between $230,000-250,000 USD, annually and final offer is based upon experience.

Responsibilities

• Oversee a portfolio of accounts within Jellyfish, or lead a high-complexity international or cross-capability client

• Responsible for building and overseeing growth plans for clients, and working to achieve set targets throughout the year

• Drive innovation by representing Jellyfish in marketing efforts and staying ahead of industry trends: build an external voice

• Support in new business: lead pitches in partnership with the Growth team, building commercials, teams while driving the narrative and deliverables/timelines

• Provide strategic support to Account Directors and Client Management teams to ensure collaboration and consistency

• Lead teams in nurturing client relationships: ensure best-in-class Client Management relationship building at every level is happening

• Provide strategic oversight in articulating client business objectives and lead Jellyfish solutions/responses with capability teams to deliver best in class content

• Lead proactive solutions and opportunities based on business needs in collaboration with capabilities leads

• Conduct Quarterly Business Reviews (QBRs), client relationship surveys, conference notes in key meetings and recommend strategic actions. CPs should be constantly optimizing and looking for ways to improve relationships, ways of working, always taking a periscopic view of ‘what’s next, how can we make this greater, what are the potential smoking fires and how do we put them out before they become flames’

• Maintain relationships with key senior client stakeholders, while building and expanding beyond these to open new doors

• Collaborate with department and industry leads to pursue growth opportunities

• Monitor commercial aspects of client relationships, driving operational improvements and efficiency

• Lead complex client renewals, ensuring long-term success and profitability

• Responsible for accurate client forecast submissions and account financial operations (i.e. billing, etc) with the internal finance team

• Mentor and support junior team members, fostering professional growth and expertise and ensuring that Client Management Brilliant Basics are being delivered at every level

• Deliver SMART goals quarterly performance reviews and provide feedback to managers on requested team members

• Identify and address resource and skillset gaps to ensure the team functions optimally

• Drive thought leadership and industry insights through external partnerships (e.g., Google, Facebook, Salesforce, Amazon)

• Participate in Jellyfish training across capabilities teams to identify future opportunities for your respective accounts

• Support Marketing efforts by developing client-endorsed case studies and partner PR initiatives

Skills and Competencies

• Good Commercial knowledge: Ability to build staffing plans, define SLAs, manage scope and know how to optimize to improve profitability

• Multi-sector/vertical: Ability to turn hand to breadth of sectors and Capabilities, ideally with experience working cross-market or running a large Enterprise account

• New Business Experience: Experience in participating in new business. Own a pitch narrative, lead end-end process

• Excellent Communication and Presentation: Consistently delivers clear, persuasive, and actionable recommendations to internal teams and clients

• Technical Expertise, plus breadth of knowledge: Client Management Client Partners should be technically excellent in their ‘bent’ (e.g. media/production) with a deep comprehension of the breath of JF offerings to be able to identify potential growth opportunities

• Strategic Use of Data and Tools: Regularly uses platforms like Google Analytics to analyze performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI

• Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results

• Proactive Problem-Solving: Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships

• Collaboration and Team Leadership: Actively contribute to a collaborative, high-performing work environment by leading cross-functional teams effectively, fostering open communication, and ensuring the timely delivery of complex projects.

• Commitment to Excellence: Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores

• Business Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth

• CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity

• Leadership & Mentorship: Proven ability to guide and support junior team members, fostering professional growth and development

Behaviors:

Client-Centric Mindset

Anticipates client needs and proactively provides solutions or recommendations

Ownership and Accountability
Owns mistakes, identifies lessons learned, and implements improvements to avoid repeating errors

Problem-Solving
Identifies potential obstacles early; develops actionable solutions to mitigate risks

Commitment to Growth and Learning
Proactively seeks feedback from colleagues, and clients to identify areas for improvement

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs

💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].