VP - Client Experience (CX)
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week.
Position Summary:
The Vice President of Client Experience is responsible for nurturing and expanding relationships with key strategic clients. In this role, the VP develops and implements strategies to ensure exceptional customer satisfaction, drive client retention, and unlock new business opportunities. Responsibilities include managing client escalations, analyzing account performance, and collaborating across departments to deliver customized solutions. The VP is also accountable for meeting annual sales targets, leading contract negotiations, and identifying additional revenue streams within existing accounts.
Your role on the team:
Implements, and maintains the vertical roadmap to align with our core strategic and financial objectives; includes supporting product development roadmap and client adoption
Proactively manages customer objectives to maximize retention
Identify opportunities to cross-sell services such as Transportation Management, Final Mile, Freight Forwarding, etc.
Develop and cultivate long-term partnerships with key Client personnel
Host quarterly business reviews in collaboration with the Client
Monitors activities to ensure high performance, client coverage and to ensure the key success metrics are achieved
Completes “Work to Be Done” matrix and communicates routine progress updates
Acts as point of escalation for clients in their portfolio
Partner with Vertical Leader and Operations in the development and acceptance of the Annual Vertical Budgets
Adheres to compliance of processes and reporting, including saleforce.com
Develop, maintain and actively manage account plans as required
Work with Marketing and Customer Insights to enhance the client experience with relevant content, client feedback, engagement, and satisfaction
What you need:
- Minimum 10 years’ experience; or an equivalent combination of education and experience
- Contract Logistics, Transportation Management, and Freight Forwarding operations experience preferred
- Knowledge of Global Supply Chain management
- PC literate with experience with Microsoft Outlook, Word, Access and Excel
- Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
- Ability to negotiate profitable partner relationships in a 3PL environment
- Excellent planning and organizational skills
- Excellent customer relationship management and negotiation skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
- Ability to write routine reports and correspondence
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
What you gain from joining our team:
- Access wages early with the Rain financial wellness app.
- Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and paternity leave
- Access to career development, employee resource groups, and mentorship programs
- Employee discounts
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
- Free financial wellness programs
- Daycare discount program
- Opportunities to volunteer and give back to your community
- + more!
Join our Team!
- Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
- Text DELIVER to 88300 to apply!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum 10 years experience or equivalent combination of education and experience
- Contract Logistics, Transportation Management, and Freight Forwarding operations experience
- Knowledge of Global Supply Chain management
- Experience with Microsoft Outlook, Word, Access, and Excel
- Experience with Salesforce.com (salesforce) and compliance of processes/reporting
- Proven written and oral communication skills to build internal and external relationships
- Ability to negotiate profitable partner relationships in a 3PL environment
- Excellent planning and organizational skills
- Customer relationship management and negotiation skills
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Proven ability to meet annual sales targets and lead contract negotiations
GEODIS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GEODIS and has not been reviewed or approved by GEODIS.
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Flexible Benefits — Flexible plan design appears available, with multiple medical plan types including HSA-eligible options that can fit different budgets and needs.
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Inclusive Benefits Coverage — A broad set of core benefits is described as available, including health, dental, vision, EAP, 401(k), and PTO, aligning with what many expect from a large employer.
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Pay Growth & Progression — Pay progression is sometimes supported through periodic raise cycles and occasional bonus opportunities, which can provide a path to improving total earnings over time.
GEODIS Insights
What We Do
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in four lines of business: Global Freight Forwarding, Global Contract Logistics, Distribution & Express Transport, and European Road Network. With a global network spanning nearly 170 countries and more than 49,400 employees, GEODIS is ranked no. 5 in its sector across the world. In 2022, GEODIS generated €13.7 billion in revenue. GEODIS is a company owned by SNCF group.
