VP, Client Development – eCommerce Solutions

Role Summary/Purpose:

The principal responsibility of the VP, Client Development will be to attract and enroll merchants in the eCommerce Solutions program. This includes identifying, soliciting and pitching prospects and relaying feedback to product and marketing teams. This leader will also pitch distribution partners (e.g. web agencies, nascent platforms) who have access to networks of small merchants and can enroll at scale. Over time, Synchrony intends to build out a dedicated sales team, which this VP would lead.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Pitch prospective merchants, sharing Synchrony eCommerce Solutions and communicating how Synchrony can help small and mid-size digital merchants grow their businesses

• Catch ‘dropped’ or ‘partial’ leads in the eCommerce funnel, establishing contact and working to enroll and activate those merchants

• Ensure program performance & sales goals are met

• Partner with cross-functional team in the development and implementation of growth strategies

• Help maintain competitive information and relay learnings to Product teams to continue to improve Synchrony’s solution

• Continually promote and apply Synchrony Financial Values, acting as a role model for integrity.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree or in lieu of degree, 10 plus years of equivalent work experience

• 5+ years plus years of experience in sales and/or marketing roles managing or running a consumer finance or PLCC program or portfolio either from bank or retailer side of business

• 5+ years plus years of experience in either client management or retail management

• Ability to travel occasionally, as needed

Desired Characteristics:

• Hunger to grow a new program

• “Owner” mentality and scrappy problem solving to drive business outcomes

• Experience working with retailers or in eCommerce

• Demonstrated prior experience involving merchant and partner management

• Strong sales and creative skills

• Organizational skills and effective time management to succeed in a fast-paced environment

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: