Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
The Vice President of Applications Products is responsible for overseeing the vision, strategy, and execution of the company’s suite of enterprise applications. Our applications play multiple roles, including:
Customer-facing products that support various Enterprise functions like Customer Service, Sales, Marketing, and People.
They showcase our Gen AI capabilities and allow Enterprise customers to see value both internally and externally with customers.
This is the General Manager of the Applications line of business and ensures the development and delivery of innovative product features and solutions that align with business objectives, enhance decision-making and create competitive advantages. The VP leads cross-functional teams to design, build, and maintain scalable products, deliver revenue goals, and while fostering a data-driven culture.
The VP of Application Software Product Management is a senior leadership role in a company that oversees the strategic planning, development, management, and overall business success of the company’s software products. This position is crucial for ensuring that the software products meet market demands, align with business goals, and remain competitive.
Key Responsibilities:
Product Strategy and Vision: Setting the long-term vision and strategy for the company’s software products. This includes identifying market opportunities, defining product roadmaps, and ensuring the product aligns with the company's overall objectives. Define, lead and resource the research and insights agenda for the company’s highest priority technical products (Real-Time Guidance Agent, Self-Service Agent, Conversation Insights Agent, Sales Interaction Agent, Recruiting Agent, and CDP Agent) to deliver the best possible product experience for our customers
Team Leadership: Managing global product management teams, guiding product managers, and ensuring they work efficiently to deliver high-quality software products on time and within budget.
Cross-functional Collaboration: Working closely with other departments such as engineering, marketing, sales, and customer support to ensure alignment on product development and delivery.
Market Research and Analysis: Conducting extensive market research to understand customer needs, industry trends, and competitor products, and using this data to inform product strategy.
Product Lifecycle Management: Overseeing the entire lifecycle of the software products, from initial ideation and development to release, updates, and end-of-life.
Stakeholder Management: Communicating product vision, strategy, and updates to key stakeholders, including senior executives and external partners.
Customer Focus: Ensuring that products meet or exceed customer expectations and providing ongoing support and improvements based on user feedback. Attend and guide major customers and prospects engagements.
Innovation: Driving innovation and encouraging the team to think creatively about how to solve customer pain points and improve existing products. Experience with leverage LLM during the product and software delivery lifecycle
Skills and Qualifications:
Leveraging and working with Gen AI and LLMs to deliver on product (aspects of Vibe coding, LLM as a judge, Evaluation techniques)
Proven track record of delivering insight work with measurable business outcomes
Expertise in the research craft and its execution in a business environment
Excellent cross-disciplinary collaboration skills and strong organizational agility
Strong leadership and management expertise
Executive-level presentation skills in business and technical contexts
Minimum of 15 years of experience leading research in product development, user experience or technology contexts
Excellent communication and presentation skills
Deep knowledge of the software development lifecycle
Ability to analyze market data and customer feedback to drive product decisions
Experience in Agile methodologies and project management
A background in application software, technology, or related fields
Strategic thinking with a focus on business impact
Enterprise software product management experience is a must
Bonus: Experience in Customer Success, Experience, Sales, and Marketing Saas domains
Key Responsibilities
Expertise in product management frameworks and agile development methodologies.
Soft Skills
Strong leadership and people management capabilities.
Innovative mindset with a customer-centric approach.
Ability to manage competing priorities in a fast-paced environment.
Strategic thinker with strong problem-solving and decision-making capabilities.
Excellent communication and stakeholder management skills.
Ability to balance strategic vision with operational execution.
Key Metrics for Success
Revenue growth by vertical product for Customer Success, Sales, CDP products.
Product adoption rates and customer satisfaction scores.
Time-to-market for new product features.
Data quality and compliance metrics.
Innovation-driven differentiation versus competition
This role typically involves working in sectors where data is a critical asset, such as technology, finance, healthcare, or e-commerce. The ideal candidate combines technical expertise with business acumen and visionary leadership
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
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