AVP Agency Management

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

Responsible for driving the success of PRA’s Third-Party Agency line of business including identifying, onboarding and managing Agency performance and expense. Lead PRA’s relationships with third parties, key stakeholders and support teams while ensuring compliance with relevant laws and regulations. Responsibilities encompass leading an internal team, shaping PRA processes and managing all aspects of Third-Party Collection Agency program.
LOCATION: Hybrid, at our Norfolk, VA Headquarters, or Charlotte NC

Key Responsibilities (other duties may be assigned):

• Responsible for the sourcing, onboarding, and management of Third-Party Collection Agencies

• Leads Agency Management Team including performance management, reporting, control and liaison functions

• Responsible for the Agency P&L including driving collection performance at Third Party Agencies and managing expenses to achieve maximum net returns

• Performs all responsibilities of a Vendor Relationship Owner as outlined in PRA Policy

• Serves as control owner for the Agency line of business including responsibility for the design and oversight of all first line controls

• Responsible for the management of the Third-Party system utilized for Agency placement and reconciliation

• Ensures PRA systems are regularly updated with data, payments and notes detailing the actions taken at agency partners

• Maintains strong relationships with the Third-Party Risk Management (TPRM), Corporate Compliance and Corporate Audit Services (CAS) Teams and ensures communication and control workflows are aligned between control partners

• Uses data and analysis to drive performance and improve operations; Makes recommendations to stakeholders and drives strategic initiatives to improve inventory processing

• Represents PRA in Receivables Management Industry and maintains the highest level of professionalism in all interactions

• Builds strong relationships with business stakeholders and cross-functional support teams to identify business needs, trends and to develop and/or deliver a variety of solutions in support of the success of PRA’s Agency Management Program

• Monitors and evaluates work quality, efficiency, and productivity

• Responsible for the overall direction, coordination, and evaluation of assigned employees.

• Maintains expert knowledge of the Accounts Receivables Management Industry, processes, market conditions and regulatory changes

• Responsible for compliance with applicable laws, regulations, and company policies across areas of organizational responsibility

Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with the organization's policies, practices, and applicable laws

• Trains and develop employees, plan, assign, and direct work

• Completes performance appraisals and disciplinary actions

• Addresses complaints and resolves problems

• Responsible for the overall development, coordination, and evaluation of employees

• Interviews, trains, and appraises employees, resolves issues, assigns work

Professional Experience/Qualifications:

• Bachelor’s degree in business or related field, or a demonstrable equivalent combination of formal education, on-the-job training, and/or work experience

• 5-10 years of experience managing collections teams at a senior level

• Experience identifying improvement opportunities, designing, and building processes and systems to achieve results, drive efficiencies and maintain robust compliance

• Excellent communication skills to include the ability to effectively present information and interact with senior leaders

• Experience navigating and negotiating contracts preferred

• Advanced strategic, analytical, project management and leadership skills

• Advanced proficiency with Windows operating systems

• Intermediate proficiency in Microsoft PowerPoint, SharePoint, Word, Visio, and Excel; experience with project management tools desired

• Advanced ability to handle multiple projects/tasks simultaneously while meeting deadlines

• Advanced ability to anticipate and solve practical problems and resolve issues

• Advanced ability to write reports, business correspondence, procedure manuals, and process documents

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.