The Gig:
The Sailor Service – Voyage Planner will be a key role within our Sailor Services crew members that will build relationships and achieve sales targets with our Sailors not working with a First Mate.
This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.What You'll Do:
● Handles inbound calls from Sailors, identifies their travel needs, presents Virgin Voyages products, and provides tailored travel recommendations to drive sales.
● Promotes upselling & cross-selling.
● Establishes and maintains quality Sailor relationships by delivering exceptional RockStar Service, building rapport, identifying and meeting Sailor's needs and expectations to include Sailor retention goals, and following up with Sailor as necessary, in order to close the sale to meet/exceed sales goals.
● Builds and maintains effective relationships with new and existing Sailors
● Proactive & consistently seeks opportunities to promote/sell Virgin Voyages based on Sailor's travel history.
● Acquires in-depth industry and company knowledge in order to paint the picture of Virgin Voyages' products, benefits, and pricing and make recommendations to include promotions, itineraries, and auxiliary products (upgrades and onboard add-ons.)
● Attends and participates in team meetings and or relevant sales training in order to ensure propersales techniques are being used and accurate information is being communicated to Sailors.
● Participates in department-approved mass e-mail campaigns targeting Sailor profiles.
● Perform other duties as assigned to meet business needs as assigned by Supervisor
Superpowers Required:
● Sales oriented, the type that asks for the sale on every interaction.
● High School Diploma or equivalent; Bachelor's Degree preferred.
● Minimum of one year of sales experience, 2 years of sales experience preferred.
● Proven record of excellent customer service, sales, and retention skills.
● Must be able to multi-task.
● Strong communication skills (verbal, listening, writing) - possesses confident telephone skills andetiquette
● Ability to use and/or learn standard software applications and in-house reservation systems
● Accurately input and access data
● Must be able to prioritize, organize, and follow-up in a timely manner
What Matters to Us:
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.
Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.
Top Skills
What We Do
I'm often asked what it is that makes Virgin different. The simple answer is — our people” Sir Richard Branson
At Virgin Voyages, we love the wide ocean waves, the sting of salt spray and the anticipation for places and experiences unknown. It’s exhilarating! That’s how travel should always feel.
Our people are the heart and soul of our business. We are a passionate lot, united in our desire to create something really special for our future sailors. These sailors have challenged us to create something more audacious than the word “cruise” can capture. We've accepted the challenge. From our custom-designed ships, to our commitment to charting a greener course through the ocean’s blue, to delivering you a holiday where irresistible style has finally found its sea legs, we can’t wait to welcome you onboard.
Virgin Voyages, the ship of things to come
