VoIP & Microsoft Teams Voice Specialist

Key Responsibilities:

• Develop and maintain in-depth knowledge of VoIP technologies and best practices.
• Provide technical guidance and support to internal stakeholders on Microsoft Teams and Voice-related issues.
• Lead the migration of phone systems for new acquisitions to our RingCentral phone system.
• Configure and maintain Interactive Voice Response (IVR) systems.
• Manage number porting from various carriers to RingCentral.
• Maintain comprehensive documentation of configurations, processes, and procedures related to voice systems.
• Provide expert-level support for various Office 365 workloads, including Exchange Online, Microsoft Teams, and Enterprise Voice, with specialization in at least one of these areas.
• Perform root cause analysis to quickly recover from service interruptions and prevent recurring issues.
• Adhere to ITIL best practices and change management processes.
• Review business practices and make recommendations for improvements in voice solutions.
• Maintain and develop documentation, including Standard Operating Procedures (SOPs) and System Architecture Guides, in accordance with organizational policies and standards.
• Collaborate with all IT teams to support their communication and collaboration needs.

WHAT WE ARE LOOKING FOR:

• Minimum 5 years experience in VoIP technologies, Microsoft Teams Voice, and RingCentral.
• Strong knowledge of Office 365 workloads, including Exchange Online, Microsoft Teams, and Enterprise Voice.
• Experience with IVR configuration and number porting processes.
• Solid understanding of ITIL best practices and change management principles.
• Excellent problem-solving and troubleshooting skills, with the ability to perform root cause analysis.
• Strong documentation skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Bachelor's Degree
• Certifications in Microsoft Teams Voice, Office 365, or related technologies.
• Experience working in enterprise environments with complex voice solutions.
• Familiarity with other collaboration tools and platforms.