VOIP Engineer (hybrid - Greensboro, NC)

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. 

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. 

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. 

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com. 

General summary:
Performs hands-on vulnerability remediation, patching, upgrades, and secure configuration hardening for Voice over Internet Protocol platforms and supporting services. Ensures voice services remain stable, secure, and compliant with metrics and service level agreement reporting expectations.

Essential functions

• Review Qualys Vulnerability Management findings and vendor advisories relevant to voice platforms; define remediation approach and maintenance plan.

• Execute upgrades and patching for voice platforms, gateways, and supporting servers as applicable under formal change control.

• Implement hardening configurations including secure administrative access controls, protocol security, logging posture, and certificate and encryption alignment where applicable.

• Validate service health post-change including call routing and quality; document evidence and outcomes.

• Maintain remediation metrics including success rates, vulnerability aging, and repeat findings; support service level agreement reporting.

Required qualifications

• 4 or more years of direct, hands-on Voice over Internet Protocol engineering experience in enterprise environments.

• Demonstrated experience executing production upgrades and changes with validation and rollback planning.

• This role requires onsite work as needed. Candidates must live within driving distance of Greensboro, NC.

Preferred qualifications

• Hospital information technology experience strongly preferred; broader healthcare experience preferred.

• Certifications highly desirable: Cisco Certified Network Associate Voice, vendor platform certifications, or equivalent.

Work schedule expectations

• Participation in scheduled maintenance windows as required.

• This role requires onsite work as needed.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Reliable high-speed internet connection is required for all remote/hybrid positions. 

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. 

• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

#LI-Hybrid