Voice/UCCE Engineer

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Title: - Voice/UCCE Engineer

Location: - McLean, VA

Duration: - 6 Month

Duties and Responsibilities:

Qualifications

· Minimum 7 years related experience in the networked voice and call center environments

· High-end experience in PBX and/or Call Center systems engineering experience

· Bachelor’s degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable

· Willingness to travel up to 25% of time

· Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions

· Excellent Customer Service and communication skills

· Experience in the administration and support of Cisco’s UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP

· Knowledge in CVP scripting and call control

· Experience with a Work Force Optimization platform integration

· Strong critical thinking and analytical skills

· Ability to manage and influence individuals to obtain maximum results

· Highly effective communicator (written & verbal)

Certification level of a CCNP Voice at a minimum, CCIE Voice Desire.

All your information will be kept confidential according to EEO guidelines.