Voice Tier 3 Engineer

DecisionPoint seeks a Voice Tier 3 Engineer to provide advanced voice engineering support for the U.S. Air Force Executive Airlift Communications Network program. The engineer will configure, secure, troubleshoot, and sustain Cisco voice systems supporting mission-critical communications across EACN operational and test environments. 

The Voice Tier 3 Engineer will develop and maintain VoIP and Session Initiation Protocol connections, implement approved upgrades and security changes, and support integration with external customer voice networks. 

This position primarily supports the EACN Systems Integration Laboratory and operational Air-to-GIG Gateway environments. On-site work and travel to supported Air Force locations may be required. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

The Voice Tier 3 Engineer will: 

• Configure, develop, patch, secure, and enhance Cisco VoIP systems.  

• Administer Cisco Unified Communications Manager, Cisco Unity, Instant Messaging and Presence, and teleconference bridges.  

• Configure and maintain Cisco Unified Border Elements, Session Border Controllers, Ribbon VX900 devices, and related voice infrastructure.  

• Develop and troubleshoot SIP connections between EACN and external customer voice networks.  

• Support integration with Call Manager Express, SRST, Asterisk, and other Cisco VoIP environments.  

• Test voice-system patches, upgrades, and configuration changes before operational deployment.  

• Apply DISA STIGs and cybersecurity requirements to voice systems and supporting devices.  

• Troubleshoot complex voice, call-routing, interoperability, and service-quality issues.  

• Support VoIP capabilities within the Systems Integration Laboratory and operational gateway environments.  

• Develop and maintain configuration guides, diagrams, checklists, and technical documentation.  

• Coordinate voice-engineering activities with network engineers, cybersecurity personnel, site technicians, and Government stakeholders.  

• Provide technical guidance and training to Government and contractor personnel. 

Clearance Requirement: 

Must hold an active Top Secret clearance. 

Education: 

Bachelor’s degree in Information Technology, Computer Science, Network Engineering, Telecommunications, or a related field. 

Experience: 

• Minimum five years of VoIP experience.  

• Experience configuring and sustaining enterprise Cisco voice environments.  

• Experience with CUCM, Cisco Unity, SIP, Session Border Controllers, and voice gateways.  

• Experience troubleshooting call routing, interoperability, and voice-quality issues.  

• Experience supporting classified or mission-critical communications environments preferred. 

Technical Knowledge: 

• Advanced knowledge of Cisco Unified Communications Manager and enterprise VoIP architecture.  

• Knowledge of SIP, call routing, dial plans, CUBE, Session Border Controllers, and SRST.  

• Familiarity with voice-system patching, STIG implementation, configuration management, and laboratory testing.  

• Understanding of network technologies supporting voice services, including routing, switching, firewalls, VLANs, and quality of service.  

• Ability to document voice architectures, configurations, and troubleshooting procedures. 

Certifications: 

• Cisco voice certification with a concentration in Cisco Unified Communications Manager required at the time of contract award.  

• Appropriate DoDM 8140.03 and IAT Level II certification required.  

• Additional Cisco collaboration or cybersecurity certifications preferred. 

Skills: 

• Strong voice-system troubleshooting and analytical abilities. 

• Excellent technical documentation and communication skills. 

• Ability to manage multiple technical priorities. 

• Ability to collaborate with network, systems, and cybersecurity teams. 

• Ability to perform on-site duties and travel as required. 

Compensation: Anticipated salary range is $79,759.00–$88,215.00 per year

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.