Job Summary: The CarolinaEast Health System Information Systems Department is accepting applications for a Voice Analyst to support the communication, collaboration, and physical security technologies that keep our healthcare environment connected, secure, and operational.
The Voice Analyst will install, maintain, troubleshoot, and support:
- Enterprise voice systems
- Conference room video and collaboration systems
- Burglar and intrusion alarm systems
- Electronic access control and badge systems
- Video surveillance systems
This position works closely with IT, Facilities, Security, end users, and technology vendors to resolve issues, coordinate installations and upgrades, maintain system documentation, and ensure reliable operation of critical communication and security systems.
A successful applicant should have three years of enterprise voice systems experience in a large environment, be able to manage multiple projects simultaneously, and have experience with smart building systems.
About CarolinaEast Health System
CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.
Minimum Requirements:
- Associate’s degree in Information Systems or related discipline.
- Significant prior experience with Information Systems in a healthcare environment will be considered and may be allowable as an alternative to a degree.
- Three years of experience supporting telecommunications systems and software.
- Possess excellent oral and written communication skills and have the ability to work effectively with both management and staff levels.
- Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.
Skills Required
- Associate's degree in Information Systems or a related discipline
- Three years of experience supporting telecommunications systems and software
- Three years of enterprise voice systems experience in a large environment
- Experience with smart building systems
- Excellent oral and written communication skills
- Ability to work effectively with management and staff
- Outstanding customer service aligned with organizational standards
- Significant healthcare Information Systems experience may substitute for the degree
What We Do
CarolinaEast Health System is a multi-facility healthcare provider serving coastal North Carolina. Its organization includes CarolinaEast Medical Center, a 350-bed inpatient hospital, plus cancer, diagnostic, surgery, home-care, rehabilitation, wound-care, and physician services. The system delivers compassionate, quality care, combining the capabilities of a regional medical center with a community-focused approach to improving the health of patients and families throughout coastal communities.
