Voice Specialist/ Administrator
As a Voice Specialist you will be providing technical support and maintenance voice services. This role involves troubleshooting issues, configuring system settings, and ensuring optimal performance.
Responsibilities:
- Provide first-level technical support to users for voice-related issues.
- Troubleshoot and resolve user problems, such as call quality issues, voicemail problems, and voice system configuration issues.
- Configure and maintain PBX systems, including user provisioning, call routing, and voicemail.
- Monitor system performance and troubleshoot issues.
- Integrate the voice system with other network systems, such as VoIP and TDM gateways.
- Maintain accurate and up-to-date documentation of voice system configurations and procedures.
Qualifications:
- Understanding of PBX based systems and telephony protocols.
- Experience with common PBX platforms (Netsapiens, Cisco, Avaya, etc.)
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
If you are a detail-oriented individual with a passion for technology, we encourage you to apply.
Compensation and Benefits:
This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.
About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.
Vantage Point is employee-owned, and because client success means employee success, the entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).
EEO
Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”
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What We Do
Better Broadband means Better Lives. Vantage Point helps broadband providers bring that promise to life through start-to-FUTURE engineering, consulting, and OSP services tailored to the unique needs of each company, Co-op, and community we serve. Employee Owned and committed to the long-term success of our clients: We are the Broadband People. By the numbers [2022]: - Over $2.7 BILLION in grant, auction, and loan funds secured for clients - 10 Professional Engineers licensed in 40+ states - 3 Attorneys on staff - 450+ Employees - 7 Offices coast-to-coast Introduction to our Solutions: - Feasibility & Funding - Network Engineering & Design [both Fiber & Wireless] - OSP & Network Implementation - Environmental, Historical & Cultural Resource Services - Cybersecurity & Network Support - Operations & Strategy - Regulatory Compliance - Voice, Video, Dark Fiber & More Who We Serve: - ILEC & CLEC - Electric Co-ops - Local & State Government Agencies - Fixed & Mobile Wireless - Tribal Nations & Tribally Owned Companies - Cable & Video Operators - Contractors & Vendors - Financial Institutions
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