Voice Engineer

The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

A day in the life of a Voice Engineer

The Voice Engineer is responsible for providing the Company with expertise in the areas of voice network design, voice network implementation, voice network operations, voice network management, and network optimization. This position is accountable for ensuring our voice network is highly available and supporting all voice/telephony products and services provided to our employees and customers. The primary responsibility for this position is to plan, prepare, design, implement, operate, and optimize the core voice network. This is a full-time position.

• Support and maintain the Cisco Phone system Infrastructure at all 20 offices and growing

• Lead the design, configuration, and management of Cisco Unified Communications products

• Plans for and designs systems for future growth

• Develop and manage scripts for UCCX call routing and queue creation

• Troubleshoot and solve complex call flow issues affecting various UC platforms

• Responds to UC incident escalations as necessary; performing advanced analysis and troubleshooting; determines root cause to facilitate resolution

• Create and maintain support documentation as required

• Act as a technical expert in the UC platforms, clearly communicating the capabilities and limitations of the systems

• Work closely with the business leaders in matching the technology to the changing demands of the business, proposing improvements that leverage the power of the UC platform

• License Management

What you’ll need to have:

• Bachelor degree in engineering or relevant experience

• 5+ years of experience with design, administration, and deployment of Cisco Unified Communications systems

• 5+ years of Cisco networking experience

• CCNP Collaboration certification desired

• Ability to work independently and in a team environment

• Effective interpersonal and written/verbal communication skill

• Cisco Call Manager (CUCM), Cisco Call Center Express (UCCX), Cisco Unity Connection, Cisco Workforce Optimization Advanced Quality Management (AQM), Cisco Finesse, Cisco Unified Intelligence Center (CUIC), Xmedius Virtual Fax Server, Cisco Jabber, and a strong understanding of Cisco routing and switching, SIP & Voice Gateways

Just a few other things you should know:

• Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

• Limited travel is anticipated for this position 

​Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.