Voice Communication Specialist

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job TitleVoice Communication Specialist

LocationSolon

FacilitySolon Family Health Center

DepartmentSolon Administration-Regional Operations

Job CodeB1027S

ShiftDays

Schedule8:30am-5:00am

Job Summary

Job Details

Cleveland Clinic Community Care offers high-quality, patient-centered Primary Care and Internal Medicine services to communities in Ohio, Florida, Nevada and beyond. From newborns to older adults, our dedicated care teams focus on ensuring wellness, effective treatment and chronic system management. When you join Cleveland Clinic, you become part of an organization transforming the healthcare field every day. Come build a rewarding career alongside a supportive, passionate and welcoming family of caregivers at one of our many Family Health Centers. 

As Voice Communication Specialist at Solon Family Health Center, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS.  

A caregiver in this position works days from 8:30AM — 5:00PM, with the choice to work remotely after successful training. 

A caregiver who excels in this role will:  

• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance. 
• Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures. 
• Direct hospital personnel request conference calls to conference company as procedures described. 
• Provide assistance to hospital patients with dialing instructions, placing calls and answering questions. 
• Provide overhead and long-range paging services to the FHC and other outside callers as applicable. 
• Process group alert test twice daily. 
• Expedite medical emergency and crises intervention procedures using page and established procedures. 
• Assist staff with out-of-service pages by performing program changes using page systems. 
• Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units. 
• Assist personnel in contacting on-call physicians and other on-call personnel.  
• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.  
• Operate various systems and facsimile equipment.  
• Send domestic and international telegrams using telex format on CRT. 
• Receive, log and dispatch incoming telex and facsimile messages. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma 
• One year of experience as a Telephone Operator in a health care facility OR a telephone company using various communications consoles OR experience coordinating customer service activities in person or by telephone for the purpose of supplying products or services to buyers, sellers, or other business customers 
• Understanding of networking/distributed computing environment concepts and principles of client/server configuration 
• Excellent knowledge of messaging technology and project management skills 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Working in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Traveling throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, moving objects up to 10 pounds

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities