Voice Architect

| United States +80 more | Remote
Employer Provided Salary: 87,500-136,900 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
By clicking Apply Now you agree to share your profile information with the hiring company.

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Voice Architect to service as the top technical expert for voice services and platforms. Our ideal candidate will possess unique expertise that is invaluable and able to support departments including Product, Engineering, Service Delivery and Repair. The Voice Architect is responsible for staying informed of and designing to new voice technologies to align with Zayo's priorities and goals.
Our Voice Architect will work with our Product team to design services for Zayo's customers; architect and implement go forward voice platforms that are stable, reliable, and cost effective; design and implement new voice technologies and platforms that are stable, redundant, and scalable; optimize network configurations and call routing; and work with other teams to incorporate automation and proactive monitoring.
In addition, our Voice Architect will develop standards and design templates for services that simplify customer configurations. This role will use these standards, templates, and new technology to work with other departments to develop automation tools for more efficient customer onboarding.

  • Lead team by example, mentor and assist with process and training needs; ensure process compliance and adherence to deployment best practices.
  • Assist with continuous and measurable improvement in all key processes to deliver enhanced execution results and consistently high levels of customer satisfaction.
  • Assigns tasks to team members as needed to ensure support and project timeliness. Set/adjust priorities, resolve conflicts, communicate and coordinate to ensure successful support and delivery of services by the team.
  • In accordance with Voice Architect and Voice Product Manager, Leads quarterly strategy sessions with support vendors which include discussion on performance as well as long term strategy. Acts as main point of contact for VoIP support vendors.
  • Leads the team through planning and execution of platform related growth and support. Directly responsible for successful outcome of platform expansion.
  • Lead knowledge transfer, cross-training, and documentation for the department. Leverage and generate applicable technical 'best practices' design guides to be used throughout the support organization.
  • Assists the Voice Product Manager with current and future product roadmap.
  • Participate in after-hours on-call support rotation.
  • Other duties as assigned.

Qualifications/Desired Skills:

  • Experience with IP and Ethernet routing and switching in a soft switch environment.
  • Experience with Metaswitch CFS and Gateways
  • Experience with Unified Communication As A Service (UCaaS)
  • Knowledgeable in the design, implementation and support of Session Border Controllers, IAD and CPE based equipment, Media gateways, Feature and Application servers.
  • Comprehensive understanding of WAN/LAN technologies, protocols and transport services (OC12/3, DS3/1, xDSL, Fast Ethernet, Gigabit Ethernet, VLAN's).
  • Proficiency in telephony routing and translations.
  • Experience with SS7 signaling, SIP and STIR/SHAKEN protocols.
  • Extremely proficient in network diagnosis and troubleshooting utilizing a suite of network analysis tools (i.e. Wire Shark, Packet Sniffers etc.).
  • Strong organization and analytical skills, project and vendor management skills, excellent communication (written and verbal) and interpersonal skills.
  • Skilled in Share Point MS Excel, MS Project (MS Office application suite) and Visio.
  • Experience supporting mission critical networks and services.
  • Strong self-initiative and the ability to identify and resolve needs outside the primary job requirements.
  • Willing and able to travel upon occasion.
  • Working knowledge of UNIX/Linux based hardware, operating systems and applications.
  • Maintain technical competence by attending data seminars, training classes and reading publications and journals as appropriate.

Base pay range:
USD: $95,800 - $136,900
CAD: $87,500 - $125,000, commensurate with experience
Benefits, Rewards & Wellness

  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Volunteer in local community
Partners with nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Employee Resource Groups Mental Health & Disability Advocacy | Pride | Women's | Multicultural | Veterans | Sustainability
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental insurance
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision insurance
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health insurance
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Pet insurance
Offered at a discounted rate to all Zayo employees
Wellness programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Mental health benefits
Financial & Retirement
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Onsite office parking
Parking is available at Zayo offices.
Recreational clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness stipend
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours

More Jobs at Zayo

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ZayoFind similar jobs like this