This is a remote position.
Shuru is an AI-native technology and engineering services company helping businesses build and scale high-impact products and AI solutions.
We are looking for a Senior Voice AI / LLM Engineer to own and improve a production Voice AI agent for a US insurance organization. The role involves improving reliability, reducing latency, moving scripted flows toward agentic conversations, and ensuring secure, governed production releases.
- Own and improve a production Voice AI / LLM application.
- Build agentic workflows using prompts, tool calling, structured outputs, and RAG.
- Work hands-on with Amazon Connect, Lex V2, and Bedrock.
- Build LLM evaluation suites and automated quality gates.
- Improve voice latency, reliability, and production performance.
- Implement PII/PHI safeguards and monitor quality and cost.
Requirements
- Production LLM application experience.
- Prompt Engineering, Tool Calling, RAG, Structured Outputs.
- Amazon Connect and Amazon Lex V2.
- Amazon Bedrock or similar managed LLM platforms.
- LLM evaluation frameworks.
- Strong Python.
- AWS Lambda, IAM, DynamoDB, S3, CloudWatch, KMS.
- Experience in regulated environments such as insurance, healthcare, or financial services.
Benefits
- Work on challenging, large-scale engineering and data problems.
- Work closely with experienced engineering, product, and technology leaders.
- Opportunity to take ownership of architecture and key technical decisions.
- Remote-first and collaborative work environment.
- Strong opportunities for learning, leadership, and career growth.
Skills Required
- Production LLM application experience
- Prompt engineering experience
- Tool calling experience
- Retrieval-augmented generation experience
- Structured outputs experience
- Amazon Connect experience
- Amazon Lex V2 experience
- Amazon Bedrock or similar managed LLM platform experience
- LLM evaluation framework experience
- Strong Python skills
- AWS Lambda experience
- AWS IAM experience
- Amazon DynamoDB experience
- Amazon S3 experience
- Amazon CloudWatch experience
- AWS KMS experience
- Experience in regulated environments such as insurance, healthcare, or financial services
What We Do
Looking for a self-managed professional team to help take your technology and product strategy to the next level? From leadership consulting to hands-on software delivery, we can support you in many ways. 1. Mobile, Web, Backend Software Development 2. Technology Infrastructure Solutions 3. Technology Scaling Solutions 4. Adopting Emerging Tech like Artificial Intelligence 5. Product & Technology Leadership Our custom software development services specialize in end-to-end product development. With a team of experienced professionals, we can help you navigate the complex world of technology and bring your vision to life. We offer on-demand product leadership and strategic guidance to help your business excel without the full-time commitment of a Chief Product Officer. Our team of experienced product experts works closely with you to understand your unique needs and craft tailored product strategies that align with your business objectives. We provide on-demand technical leadership and expertise to help your business scale and innovate without the full-time commitment of a Chief Technology Officer. As your tech leader, we focus on driving your technology strategy, optimizing your software architecture, and fostering a culture of innovation to propel your business forward. Let us be your go-to resource for all things product and technology. Contact us to learn more about how we can help your business succeed.
