POSITION SUMMARY
The Victim of Crimes Act (VOCA) program addresses the case management needs of clients who consider themselves a victim of crime in the state of Connecticut. This role provides case management services to clients to empower them and improve their self-sufficiency and quality of life. VOCA Case Managers play a crucial role in assisting clients after the trauma of a victimization by developing goals, engaging with victim advocates services, and accessing tangible basic needs and support.
GENERAL DUTIES/ RESPONSIBILITIES:
- Develop client-centered, mutually agreed-on and measurable service plan goals and objectives.
- Record case activity within required timeframes according to agency procedures and requirements
- Successfully engage clients in services as demonstrated by client completion rates, maintained or increased client functioning and client satisfaction rates.
- Assist in case management services appropriate to the personal and cultural identity and language of the client[LB1]
- Provide guidance, direction, advocacy, and support to victims of crime.
- Attend court proceedings, meetings, appointments with clients as scheduled.
- Understand and follow agency policies and procedures.
- Participate in ongoing supervision, consultation, staff meetings, and appropriate training for agency and contract requirements.
- May provide psycho-education to clients.
- Some travel required, as well as participation in outreach/community events
- Other related duties as needed
QUALIFICATIONS:
- Associates/Bachelor Degree, preferably in a human service field with knowledge of Community Resources.
- Excellent oral and written communication and computer skills. The candidate must have the ability to use computer programs including Microsoft Word and Excel
- Excellent interpersonal skills and ability to engage families from diverse social and ethnic backgrounds
- Strong organizational skills to handle varied duties and responsibilities
- Demonstrated ability to be creative, innovative and resourceful
- Bi-lingual/Cross-cultural experience is preferred.
EMPLOYEE BENEFITS
Catholic Charities offers access to a comprehensive array of benefits, including:
For Good Health: Medical, Prescription, Dental and Vision insurance
For a Secure Future: Life, AD&D and Long-term disability insurance
For Retirement: 403(b) Plan, with employer matching contributions for eligible employees
For Career Advancement: Training and development opportunities
For Work Life Balance: Generous paid time off; including 14 paid holidays, vacation and sick time.
Employee Assistance Program (EAP) - Free and confidential counseling for employee and immediate family
Catholic Charities Inc., Archdiocese of Hartford is in compliance with all applicable discrimination laws. All hiring, promoting, and transferring is done on a non-discriminatory basis without regard to membership in any protected class. EEO/ AA/ M-F/ VET/ DISABLED.
Skills Required
- Associate's or Bachelor's degree
- Degree in human services (preferred)
- Knowledge of community resources
- Ability to use computer programs including Microsoft Word and Excel
- Excellent oral and written communication skills
- Excellent interpersonal skills engaging diverse social and ethnic backgrounds
- Strong organizational skills
- Demonstrated ability to be creative, innovative, and resourceful
- Bilingual / cross-cultural experience
- Ability to attend court proceedings, meetings, and travel for outreach/community events
- Ability to record case activity within required timeframes per agency procedures
What We Do
Catholic Charities is a nonprofit agency serving people of all faiths in Hartford, Litchfield, and New Haven counties since 1920. We focus on children as our future, families as the backbone of our society, and the elderly as our link to our roots Our Vision Individuals, families and communities will become healthy, self-sufficient and productive, thriving in a just and compassionate society. Our Mission Motivated by Christ's social teachings and respect for the richness of diversity, Catholic Charities exists to promote the dignity, self-sufficiency and human potential of those in need.
