The Role
Conduct voice-of-customer research for Paytm Money: manage focus groups, run qualitative and quantitative studies, coordinate research operations, build user personas and knowledge base, and deliver actionable insights and reports to product and business teams.
Summary Generated by Built In
Title: AM/DM - VOC Research
About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants.
About the Role: We are looking for a customer-centric and execution-oriented VOC Research Executive to support user research and voice-of-customer initiatives for Paytm Money. The role involves conducting qualitative and quantitative research, managing research operations, and generating actionable insights to improve user experience and business outcomes.
Responsibilities: Manage and maintain focus groups across different investor and trader cohorts for qualitative and quantitative research initiatives. Conduct research with internal and external users to derive actionable insights for business and product teams. Coordinate research operations including vendor payments, user incentive distribution, and participant management. Build detailed user personas across various cohorts such as scalpers, swing traders, and long-term investors. Develop and maintain a knowledge base capturing investor and trader behavior patterns on the platform. Support business and product teams with insights across acquisition, activation, retention, and reactivation journeys. Prepare research summaries, reports, and presentations with clear recommendations. Work closely with cross-functional stakeholders to ensure smooth execution of VOC initiatives.
Expectations/ Requirements: Minimum 4 years of Research and Analytics, with Stock Broking Industry experience.
Strong communication and stakeholder management skills.
Basic understanding of qualitative and quantitative research methodologies.
Ability to interact confidently with users and gather structured insights.
Strong organizational and operational management capabilities.
Attention to detail and ability to manage multiple tasks simultaneously.
Analytical thinking and ability to translate findings into actionable recommendations.
Prior exposure to fintech, wealth-tech, research, or customer experience functions is preferred.
Proficiency in Excel, PowerPoint, and research/documentation tools is preferred .
Education: Any Graduate
Why join us: We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaning work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be With over 500 million+ registered users, 35 million+ merchants, and a wealth of data in our ecosystem, we are uniquely positioned to democratize credit and shape India's largest digital lending and payments story.
Compensation: We offer competitive compensation reflecting your contribution. If you are the right fit, we believe in creating wealth for you. If you're ready to join Paytm as Sales Executive, apply now and be part of our success story.
Skills Required
- Minimum 4 years of Research and Analytics experience
- Stock broking industry experience
- Strong communication and stakeholder management skills
- Basic understanding of qualitative and quantitative research methodologies
- Ability to interact confidently with users and gather structured insights
- Strong organizational and operational management capabilities (vendor payments, incentives, participant management)
- Attention to detail and ability to manage multiple tasks simultaneously
- Analytical thinking and ability to translate findings into actionable recommendations
- Any Graduate
- Prior exposure to fintech, wealth-tech, research, or customer experience functions
- Proficiency in Excel, PowerPoint, and research/documentation tools
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
