VOC Reporting & Data Visualisation Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Amex GBT Egencia Client Services team is seeking a talented candidate for the VOC Reporting & Data Visualisation Analyst role who loves analysing data and storytelling through creative and inspiring dashboards and presentations. This role will support Egencia Client Services in bringing Voice of Customer (VOC) data to life to facilitate decisions and improvements across the organisation to elevate Customer Experience.

What You’ll Do

• You will work with various reports and data to analyse and visualise trends and focus areas.
• This position will be key to Voice of Customer in Global Customer Operations and will be highly influential to improvement decisions. You will join a team passionate about the Customer Experience in a very exciting phase. This role represents an exciting opportunity to join Egencia, as we define the future of business travel and lead the industry into a new era.
• Passionate storytelling and bringing data to life by partnering with key stakeholders to deliver insights that will form strategy and improvements. 
• Build dynamic and robust dashboards that deliver actionable results and tell stories through the data.
• Identify new opportunities to improve dashboard engagement by identifying relevant insights.
• Respond to ad-hoc data requests and data investigations from team members to support decision-making.
• Help lead efforts in data visualization best practices and simplification of our reporting suite.

What We’re Looking For

• 1+ year of data visualization work experience in a relevant business environment.
• 1+ year building dashboards
• 2+ years of reporting and analysis experience
• Relevant Bachelor’s or Master's degree in Computer Science or equivalent fields.
• Solid experience in reporting tools like Tableau.
• Advanced capabilities in Microsoft Power Point, ability to create impactful presentations
• Advanced knowledge in SQL or other languages (e.g. R, Python) to prepare data for application in automated/scheduled reporting and visualization, and in support of self-serve analytics an advantage.
• Confidently communicate with both technical and non-technical audiences.
• Comfortable working with shifting priorities and changes to plans
• Work well under pressure and time constraints.
• Demonstrable ability to investigate, familiarize, and master new data sets quickly.
• Passionate advocate of Customer Experience and Customer Effort
• Excellent written and spoken English

Location

United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!