Job Type:
RegularWork Location:
Samsung Electronics America - Englewood Cliffs, NJ 07632Overview:
2020 Companies has an immediate full-time VOC (Voice of the Customer) Administrator representing our client, Samsung Electronics America.
Pay: $30.76 + per hour based on experience
Location: On-site in Englewood Cliffs, NJ office
The VOC Administrator plays a crucial role in managing customer escalations and ensuring the highest satisfaction levels. This position involves tracking, prioritizing, and resolving complex customer issues while collaborating with various internal teams to escalate and de-escalate concerns efficiently. You will be the bridge between customers and the broader customer service team, ensuring escalations are addressed timely and resolved thoroughly.
What's in it for you?
Receive $30.76 hourly rate, paid weekly
Next-day pay on-demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Job Description:
Review and assign cases to agents for resolution
Support the VOC Operations team
Support Net Promoter Score (NPS) categorization and reporting
Compile and analyze VOC-related reports
Provide financial support including handling invoices, processing orders, and other related tasks
Collaborate with internal and external teams to accomplish required tasks effectively
Work closely with the VOC Escalation Handling Team
Regularly and effectively communicate with management and other stakeholders to ensure alignment
Qualifications:
Excellent organizational skills
Able to prioritize tasks independently with minimal supervision
Excellent communication skills (verbal and written)
Excellent follow-up skills
Self-driven, flexible, dedicated individual
Team player
Proficiency with Microsoft Office (Excel, Word, Outlook)
2+ years of experience (customer service-related experience preferred but not required)
College degree preferred but not required
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
What We Do
WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.
Gallery
.png){kind=logo}
