VMware Horizon VDI Administrator

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
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Job Summary
The VMware Horizon VDI Administrator is responsible for the management and operation of the VMware Horizon Virtual Desktop Infrastructure (VDI). This role involves ensuring the stability, integrity, and efficient operation of the information systems that support core organizational functions. The administrator will serve as a Level 2 escalation point for Service Desk for a geographically diverse end-user population, providing direct end-user support and interaction for troubleshooting user-related issues. Responsibilities also include patching, maintenance, and troubleshooting of UAGs, Connection Servers, vCenters, as well as working knowledge of ESXi hosts, clusters, and vSAN. App Volumes, DEM, and applicable knowledge of Microsoft Active Directory and GPO are also essential.
Responsibilities

• Serve as a Level 2 escalation point for the Service Desk, providing support for a diverse end-user population.
• Oversee the VMware Horizon VDI environment, including provisioning hosts, remediating hosts, and setting up virtual machines.
• Perform patching, maintenance, and troubleshooting of UAGs, Connection Servers, and vCenters.
• Maintain working knowledge of ESXi hosts, clusters, and vSAN.
• Manage App Volumes, DEM, and have applicable knowledge of Microsoft Active Directory and GPO.
• Manage the creation and maintenance of VDI Master Images - Win 10/11 base OS and business-specific applications.
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Qualifications

• Associate degree or above in an IT-related field or equivalent work experience
• Minimum of 3 years of technical experience with Microsoft O/ M365
• Strong troubleshooting skills and direct end-user support experience
• Active Directory knowledge required for security group membership and account troubleshooting issues related to VMware access
• RDS Application support and maintenance
• Windows OS support and troubleshooting

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
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Nearest Major Market: Plano
Nearest Secondary Market: Dallas