VMO Commercial Manager

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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY

The VMO Commercial Manager is accountable for the commercial strategy, financial performance, and contractual governance of third‑party vendors.

Reporting to the Director VMO, this role ensures that vendor engagements deliver optimal value, cost efficiency, and risk‑balanced commercial outcomes across the vendor lifecycle—from sourcing and contracting through renewals, renegotiations, and exit.

Where the Performance Lead focuses on service delivery and operational outcomes, the Commercial Lead owns the commercial integrity and economic value of vendor relationships.

POSITION RESPONSIBILITIES

Commercial Strategy & Value Optimization

• Define and execute the commercial strategy for vendor engagements aligned to enterprise sourcing, financial, and business objectives
• Drive total cost of ownership (TCO) transparency across vendors, towers, and services
• Identify and deliver cost optimization and value‑realization opportunities (e.g., rate rationalization, volume leverage, commercial levers)

Contracting & Commercial Governance

• Lead or oversee contract commercial structures, including pricing models, incentives, penalties, indexation, and rate cards
• Ensure contracts include appropriate commercial controls, flexibility, and protections to manage demand variability and market changes
• Partner with Legal and Procurement to support contract negotiations, renewals, and amendments

Financial Management & Controls

• Own vendor commercial financials, including:
  • Budget alignment and forecast accuracy
  • Run‑rate tracking and variance management
  • Invoice validation and commercial compliance
• Establish and maintain financial governance mechanisms to prevent leakage and ensure contractual adherence

Risk & Compliance Management

• Identify and manage commercial and financial risks within vendor agreements
• Ensure compliance to internal policies, sourcing standards, and regulatory requirements
• Support vendor exit planning and transition provisions from a commercial risk perspective

Stakeholder & Partner Engagement

• Act as the primary commercial interface with vendors at executive and commercial forums
• Partner closely with:
• Performance Lead (to align commercial outcomes to service delivery results)Procurement, Finance, Legal, and Business Owners
• Provide clear, data‑driven commercial insights to senior leadership

Decision Rights

• Recommend and approve (within delegated authority) commercial terms, pricing adjustments, and contractual changes
• Escalate and resolve commercial disputes with vendors

Influence sourcing and renewal decisions based on commercial performance and value delivery

QUALIFICATIONS

DEGREE TYPE:

Bachelor's Degree

FIELD(S) OF STUDY:

Business, Finance, Economics, Supply Chain or related Field

EXPERIENCE

• 10+ years of experience in vendor management, sourcing, commercial management, or outsourcing environments
• Demonstrated experience managing strategic third‑party vendors within large, complex organizations
• Proven experience leading commercial negotiations, contract renewals, and pricing discussions
• Experience operating within matrixed, global organizations, partnering across Finance, Legal, Procurement, and business leadership
• Experience supporting technology, shared services, or enterprise delivery models preferred

COMPETENCIES & SKILLS

• Strong commercial judgment and negotiation skills, with the ability to influence outcomes at senior levels
• Excellent analytical skills, with the ability to translate financial and contractual data into actionable insights
• Effective communicator with strong stakeholder management and relationship‑building capabilities
• Ability to operate with ambiguity, complexity, and competing priorities in a fast‑paced environment
• Strong organizational skills with attention to detail and follow‑through

COMPETENCIES & SKILLS

• CPSM, CIPS, or equivalent procurement or sourcing certification
• Commercial or contract management certifications (e.g., WorldCC/IACCM, CCM) preferred

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.