VM Infrastructure Engineer

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without current or future sponsorship.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do: 

• Manage and administer Cisco HyperFlex clusters and VMware vSphere infrastructure across all data center locations.
• Continuously monitor system health and virtual machine performance using vCenter and UCS Manager.
• Plan and implement timely patching of HyperFlex and VMware hosts to uphold system security and compliance.
• Provision and manage virtual machines, datastores, and virtual networking in VMware environments.
• Execute full lifecycle disaster recovery tests, including VM failover and rollback procedures in Andover, MA.
• Perform root cause analysis and incident resolution for virtualization infrastructure issues.
• Develop and maintain capacity plans for CPU, memory, and storage resources across all clusters.
• Implement and test backup, snapshot, and recovery configurations for business continuity.
• Collaborate with IT infrastructure, networking, and application teams to support service uptime.
• Document system changes, patch schedules, architecture diagrams, and operational procedures.
• Support automation initiatives to streamline virtual server lifecycle management.
• Analyze logs, alerts, and performance metrics to proactively identify and address issues.
• Ensure compliance with security and patch management policies across all virtual machines.
• Assist with system migrations, server provisioning, and decommissioning tasks in VMware.
• Participate in 24/7 on-call rotation to resolve infrastructure-related incidents impacting availability.
• Participate in disaster recovery (DR) planning and conduct DR testing activities.

What do you need?

• 5+ years of experience supporting VMware infrastructure, with at least 2 years in Cisco HyperFlex environments.
• Hands-on experience with vSphere, vCenter, ESXi, and UCS Manager.
• Strong understanding of virtualization concepts and storage/data replication within hyperconverged infrastructure.
• Experience performing disaster recovery and business continuity tests.
• Knowledge of scripting tools like PowerCLI or Python for automation.
• Understanding of network integration with virtual environments (VLANs, vSwitches, Distributed Switches).
• Excellent troubleshooting skills across storage, compute, and networking layers.
• Ability to document, communicate, and collaborate in a team-based, enterprise IT environment.
• Relevant certifications such as VMware VCP, Cisco HyperFlex Specialist, or equivalent are highly desirable.
• Bachelor’s degree in information technology or related field preferred

Technology Skills:

• VMware vSphere, ESXi, vCenter, and UCS Manager.
• Cisco HyperFlex cluster operations and administration.
• PowerCLI and Python scripting for task automation.
• Backup and disaster recovery platforms (e.g., Veeam, Zerto).
• Network concepts for virtualization: VLANs, vSwitch, dvSwitch.
• Performance monitoring tools (e.g., vROps, SolarWinds).
• Patch management tools and methods for virtualization infrastructure.
• Experience with ITIL processes for change and incident management.
• Familiarity with regulatory compliance and audit support within infrastructure teams.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.