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The Role
The Visual Merchandising Operations Manager will oversee operational execution and maintenance of retail experiences, ensuring brand standards in collaboration with Creative and Retail Experience Design teams.
Summary Generated by Built In
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is hiring a Visual Merchandising Operations Manager to drive the operational execution and ongoing maintenance of global retail and in-store experiences. In close partnership with the Head of Visual Merchandising, Creative, and Retail Experience Design, this role ensures that visual merchandising concepts are implemented with precision, consistency, and operational excellence across all wholesale partners. This individual will own execution, vendor coordination, material quality consistency, cost management, and regional fixture lifecycle oversight—ensuring WHOOP’s physical presence consistently reflects premium brand standards while meeting timeline and budget objectives.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
RESPONSIBILITIES:
- Own day-to-day operational execution of visual merchandising initiatives across retail environments—including new store formats, pop-ups, fixture rollouts, and retailer installations
- Partner with the Head of Visual Merchandising, Creative, and Retail Experience Design to translate creative concepts into detailed production plans, timelines, and scalable execution roadmaps, including contributing to clear creative briefs for execution partners
- Ensure consistency in materials, finishes, and build quality across regions, maintaining premium brand standards while balancing cost and scalability
- Apply regional retail expertise to ensure global concepts are executed appropriately across markets
- Manage project timelines, budgets, fabrication partners, and vendor relationships to ensure high-quality delivery on time and within budget
- Coordinate domestic and international logistics, shipments, and installations to support seamless regional and global rollouts
- Own proactive and reactive maintenance of in-store fixtures within assigned regions, including assessment, repair coordination, replacement planning, and issue escalation processes
- Identify opportunities to improve production efficiency, streamline operational processes, and reduce costs while maintaining brand and material integrity
QUALIFICATIONS:
- 6–9 years of experience in visual merchandising operations, retail fixture development, store planning, or in-store experience management, preferably within a premium or consumer technology brand
- Experience supporting multi-location or multi-market retail environments, with understanding of regional retail nuances
- Demonstrated ownership of fixture production, including oversight of material selection, finish consistency, and quality control standards
- Strong project management skills with the ability to manage multiple timelines and stakeholders simultaneously
- Experience working cross-functionally with Creative and Design teams to operationalize visual concepts
- Experience managing external vendors, fabrication partners, and logistics providers
- Demonstrated financial discipline, including budget tracking and cost management
- High attention to detail and commitment to executional excellence
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $100,000 - $150,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package..
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
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What the Team is Saying
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The Company
What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
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WHOOP Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
4 days a week
