As a Visual Keyholder, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.
Key Responsibilities:
- Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
- Interpreting sales data and customer insights to inform and execute the store’s visual direction
- Designing and installing impactful window displays that reflect seasonal trends and brand identity
- Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
- Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
- Supporting the sales team in daily store operations and contributing to a seamless customer experience
- Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
- Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey
Qualifications
- Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
- Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
- Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
- Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
- Communication You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- This is a full-time position with a contract of 32-40 hours a week.
- Apply by sending in your CV in English as soon as possible, but no later than the 08/26/2026
- Compensation: $23.54- $26.48
Benefits:
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
In addition to this US based colleagues also receive:
- Dental & Vision Plans
- 401 (k)
- Paid Time Off- including your birthday!
- Health Savings Account (HSA)
- Life & Disability protection
- Employee Assistance program (EPA)
- Commuter Benefits
- Pet Insurance
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Customer-centric mindset and strong customer service skills
- Experience executing brand visual merchandising standards (window displays, mannequin styling)
- Fashion knowledge of trends, silhouettes, and seasonal styling
- Commercial awareness and ability to use KPIs and sales data to inform visual decisions
- Experience designing and installing impactful window and in-store displays
- Ability to train, mentor, and maintain visual standards among team members
- Clear communication skills and active listening
- Adaptability to changing priorities and customer requests
- Willingness to work varied hours including evenings, weekends, and holidays
- Availability for full-time schedule (32-40 hours per week)
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
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