Visitor Services Representative

At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law.

Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences.

Here we are committed to the highest of standards in all that we do – from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond.  Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. 

At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity.

• Intellectual Curiosity: Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture.

• Collaboration: Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community.

• Stewardship: We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community.

• Belonging: We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection.

• Integrity: We value respect and honesty, working to fulfill our mission with honor and ethical principles.

About the Role
The Visitor Services Representative works under the direct guidance of the Visitor Services Supervisors and the Visitor Services Operations Manager. The Representative serves the public through admission transactions with an emphasis on recruiting new members, and services current and renewing members. The Representative greets and approaches visitors to sell memberships. The Visitor Services Representative is required to work in the Visitor Service Center and select outside locations while standing for extended periods of time. This position also requires at least one weekend day and weekday work. A few times a year, evening work will be required and some Monday Holidays and some days during peak seasons.

S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.

This is an on-call position with no set weekly hours.

Essential Duties

• Contributes to an overall positive guest experience at The Huntington through communication, hospitality, information, and servicing.

• Welcomes visitors to The Huntington and informs them about membership and its benefits.

• Assists with traffic flow by managing both the Membership and Admissions windows.

• Provides entry onto the grounds for the public and members by processing admission transactions or by utilizing the advancement database. Expedites the entry of members by scanning tickets while possessing a proficiency with the pertinent aspects of Ticketure POS, Ticketure CMS and Raiser’s Edge.

• Retains knowledge of financial protocols associated with the opening and closing procedures.

• Effectively interacts with visitors and members by answering inquiries, and orienting visitors throughout the property.

• Interacts with members, visitors, volunteers, readers, Board of Governor, Trustees, and donors, assisting with any requests.

• Has a thorough understanding of all levels of membership and each level’s respective benefits. Upholds and sustains policies connected to membership benefits.

• Acquires new members and assists current/lapsed members with the renewal process. Uses the membership benefit structure to promote upgrades and the stewardship of members while utilizing on site strategies to increase membership sales and renewals.

• Processes all necessary paperwork pertinent for all types of membership transactions; including the collection of payment, the issuance of temporary cards, and other appropriate materials while emphasizing accuracy.

• Maintains a full on-site servicing center at both the Admissions and Membership windows by presenting a tidy and well stocked display of current exhibition events, information, maps and brochures so that they are readily available for all members and guests.

• Initiates and executes special projects to enhance the visitor experience.

• Troubleshoots concerns and creates solutions and reports to the Visitor and

• Membership Services Supervisor or appropriate staff when necessary.

• •Is well informed and clearly communicates with visitors and members regarding current and upcoming exhibitions, educational programs, lectures, et. al.

• When necessary, assists with Members and Advancement events.

• Provides supplemental clerical assistance to the Membership Office.

• Assists in setting up operations in the morning – all technological aspects

• Assists in creating VIP list and creating tickets and sending to guests

• Prepares wristbands for business guests for the day

• Prepares operations for West and South Entry points

• Back up for Visitor Services Shuttle Driver.

• Performs other job-related duties as assigned.

Candidate Requirements and Experience

• Strong communication skills.

• Sensitivity to working with diverse audiences.

• Previous sales/customer service (1-3 years of retail cashier experience).

• Track record of outstanding customer service.

• Computer literate.

• Interest in sharing our collections with our guests.

• Demonstrated ability to maintain a high level of professionalism in all interactions, both internally and externally.

• Ability to work independently and within a team.

Preferred:

• College educated preferred.

• Prior knowledge of Raiser’s Edge and Ticketure operating systems a plus.

• Multi-lingual, Spanish and Mandarin a plus

Working Conditions

• This position works at the admission booths and check in points throughout the campus, both indoors and outdoors.

• Frequent computer and phone usage.

Compensation & Benefits 

We provide competitive compensation, generous benefits and perks for all eligible employees including: 

• Pay Rate: $18.50/hr. 

• Discounts for staff in The Huntington Store and restaurants 

• Free admission to various museums and cultural institutions 

• Free passes each month to welcome family and friends to visit the grounds 

The Application Process 

Please submit a cover letter and CV/resume as a single PDF attachment.  

You will have the opportunity to submit additional documents on the “My Experience” section of the application.