Visitor Experience Representative

Visitor Experience Representative
VisitPITTSBURGH is a tourism development organization dedicated to expanding the tourism economy across Allegheny County. The organization generates positive economic impact across the tourism verticals of business events, sports, and leisure travel. VisitPITTSBURGH achieves its goals, including ensuring the region of certain economic benefits, through the combined efforts of all team members throughout the organization.
The Visitor Experience Representative reports to the Manager, Visitor Engagement is responsible for promptly and effectively assisting business and leisure traveler inquiries or concerns.
Essential Functions
 

• Deliver exceptional customer service to all inquiries, providing accurate and helpful information around topics such as popular attractions, transportation, restaurants, and lodging. 
• Ensure a positive and engaging interaction with visitors, leaving a lasting impression of Pittsburgh's hospitality. 
• Responsible for addressing daily online (LiveChat) and telephone inquiries
• Enters visitor inquiry and other business services information into CRM and prepares materials as needed.
• Other projects as assigned by Manager, Visitor Experience or Director, Destination Experience related to visitor experience for business event attendees or leisure visitors. 

Skills & Specifications
 

• High school diploma or equivalent; additional education in hospitality, tourism, or a related field is a plus. 
• Strong customer service skills with a friendly and approachable demeanor. 
• Excellent communication skills. 
• Detail-oriented with the ability to process and fulfill mailing requests accurately.
• Familiarity with Pittsburgh's attractions, events, and tourism resources is required. 
• Proactive problem-solving skills to address visitor inquiries effectively.
• Team player mentality and the ability to collaborate with other visitor experience staff.
• Knowledge of Microsoft Outlook, Word, and Excel, as well as general internet usage.
• Must be able to remain in a stationary position 75% of the time. 
• Occasionally move boxes weighing up to 30 pounds. 
• The individual must possess a valid PA/US drivers license and credentials required to travel by Air both domestically and internationally.

This role is non-exempt and requires in office presence 5 days a week. Core hours for this position are 9am to 5pm