Visit & Events Coordinator

Department: Office of Admissions
Position Type: Seasonal, Part-Time
Work Schedule: 20 hours per week, Monday–Friday, with some evenings and weekends
Hourly Range: $17.00-$18.27
Pay Status: Non-Exempt
Reports To: Senior Director of Admissions
Location: Ferrum College, Ferrum, Virginia

At Ferrum College, our students enter with promise and leave with purpose. Ferrum College is a liberal arts institution committed to providing student-centered, experiential learning that prepares graduates for meaningful careers and lives of service. Located in the Blue Ridge Mountains of Southwest Virginia, our collaborative academic community values teaching excellence, student engagement, and meaningful connections with prospective students, families, and the surrounding community.

Ferrum College is seeking a highly organized and student-focused Visit & Events Coordinator to lead the planning and coordination of campus visits and recruitment events. This position plays an important role in introducing prospective students and their families to Ferrum College's welcoming community and mission through exceptional hospitality and personalized engagement.

The successful candidate will coordinate daily campus visits and large-scale admissions events, support administrative operations within the Office of Admissions, oversee student employment, and serve as a central point of communication for prospective students, families, and campus partners.

• Plan, coordinate, and manage prospective student visits to campus, including individual tours, group visits, open house programs, and specialized admissions events.
• Serve as the primary contact for scheduling and confirming campus visit appointments, ensuring a smooth and personalized experience for each guest.
• Collaborate with admissions counselors, faculty, coaches, and campus partners to develop engaging and informative visit itineraries.
• Handle event logistics, including venue reservations, catering, signage, printed materials, technology needs, and guest accommodations.
• Assist with general admissions initiatives and represent Ferrum College at select on- and off-campus recruitment events.

• Lead the recruitment, training, mentorship, and scheduling of Panther Ambassador tour guides.
• Oversee student ambassador performance to ensure prospective students and families receive a welcoming and informative campus visit.
• Provide guidance and support to student employees within the Office of Admissions.

• Support enrollment growth initiatives through intentional follow-up and personalized engagement with prospective students.
• Contribute to visit-to-application and application-to-deposit conversion efforts.
• Track and report visit conversion metrics, including inquiry-to-visit, visit-to-application, and visit-to-deposit outcomes.
• Assist in developing and executing visit-related communication campaigns through CRM and texting platforms.
• Manage the Admissions Office phone line and email account, providing prompt and professional responses to prospective students, families, and school counselors.
• Operate and oversee the main campus switchboard, directing incoming calls and facilitating communication across departments.

• Maintain detailed campus visit records and communication data using the College's CRM system.
• Review feedback and reporting to identify opportunities to improve campus visits and admissions events.
• Provide daily administrative support to the Office of Admissions, including data entry, filing, ordering supplies, mailings, and coordinating office functions.
• Collaborate with Enrollment Leadership to evaluate event effectiveness and recommend improvements based on data and feedback.

• Perform other duties as assigned to support the overall operations and mission of Ferrum College.
• Demonstrate flexibility and adaptability as responsibilities evolve based on institutional needs.

You are a welcoming, organized, and dependable professional who enjoys working with students, families, and colleagues. You have strong communication and customer service abilities, can manage multiple priorities, and pay close attention to detail. You are comfortable coordinating events, working independently, and collaborating with others to create positive experiences for prospective students and their families.

You also demonstrate sound judgment, flexibility, and the ability to represent Ferrum College in a professional and engaging manner.

• Education: Bachelor's degree.
• Availability: Ability to work evenings and weekends as needed.
• Transportation: Valid driver's license.
• Physical Requirements: Ability to lift and carry up to 50 pounds, with or without reasonable accommodation.

• Ability to work independently and collaboratively as part of a team.
• Excellent written and verbal communication skills.
• Strong organizational and analytical abilities with attention to detail.
• Effective presentation skills tailored to diverse audiences.
• Customer service background and a commitment to providing excellent support to prospective students and their families.
• Ability to manage multiple priorities and meet established deadlines.
• Previous supervisory or student employee management background.
• Previous employment in a higher education setting.

This position offers the opportunity to make a meaningful first impression on prospective students and their families while helping introduce them to the Ferrum College community. The Visit & Events Coordinator plays an important role in supporting enrollment initiatives, creating memorable campus visits, and building connections that help students envision their future at Ferrum College.

Ferrum College offers the opportunity to contribute to a collaborative educational community while supporting student recruitment and enrollment efforts. This seasonal, part-time position provides an opportunity to engage with prospective students, work alongside campus partners, and help showcase the opportunities available at Ferrum College.

Interested candidates are encouraged to apply through Ferrum College's designated employment application process.

Ferrum College is an Equal Opportunity Employer.