Job Summary
Title: Virtualized Customer Service Representative
Role: As a dynamic and customer-focused professional who will interact with customers to provide information in response to inquiries about all aspects of the services provided by our client to their customer. In this role you will also address concerns and seek resolution including the resolution of complaints. As a valued member of our organization, we ask that you demonstrate excellent communication abilities and data entry skills and be able to remain calm when customers demonstrate frustration.
Responsibilities
The below describes but is not limited to the main duties and responsibilities in your role:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Independently resolving customer complaints and resolving customer service issues promptly.
- Data entry and tool research as required to troubleshoot customer problems.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Qualifications
Skills & Knowledge• High school diploma or equivalent; some college education preferred.• 1-2 years of previous customer service or call center experience is a plus.• Excellent written communication skills• Strong problem-solving and critical-thinking abilities.• Patience and empathy when dealing with customers' concerns.• Proficient in using computer systems, software, and CRM tools.• Ability to work in a fast-paced environment and adapt to changes.• Strong multitasking skills while maintaining attention to detail.• Flexibility to work in shifts, including evenings, weekends, and holidays.• Excellent English communication skills and understanding of US geography and culture.
What the Team is Saying
What We Do
We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
