Virtualization Engineer II

Responsibilities:

• Support operational management and lifecycle administration of VMware Cloud Foundation (VCF) environments within existing production infrastructure.
• Assist with installation, configuration, and validation of vSphere, vSAN, NSX-T, and associated virtualization infrastructure components.
• Participate in infrastructure upgrades, patching, and lifecycle management activities using SDDC Manager and related VMware tooling.
• Collaborate with implementation and engineering teams during onboarding, expansion, and transition activities for VCF-based environments.
• Troubleshoot virtualization, compute, storage, and networking issues within production environments.
• Collaborate with cloud, networking, security, and storage teams to support integrated infrastructure delivery.
• Participate in incident response, escalation support, and root cause analysis efforts.
• Participate in scheduled customer-facing technical calls, troubleshooting sessions, maintenance activities, and escalation discussions as required.
• Collaborate with customers, vendors, and internal technical teams during operational support activities and infrastructure issue resolution.
• Coordinate with hardware, software, and support vendors by opening and managing support cases and facilitating troubleshooting efforts through resolution.
• Develop and maintain technical documentation, operational procedures, and runbooks.
• Participate in a shared 24x7x365 on-call rotation with other virtualization engineers. Current rotation scheduling is approximately one week of primary on-call coverage every six weeks, subject to team size and operational needs.
• Support scheduled after-hours maintenance activities and infrastructure upgrades as required.
• Contribute to process improvement and operational standardization initiatives.
• Maintain awareness of evolving VMware and VCF platform capabilities and best practices.
• Ability to support secure, compliance-driven enterprise environments.

Qualifications:

• 3+ years of enterprise virtualization or infrastructure engineering experience.
• Hands-on experience supporting VMware vSphere environments in enterprise production environments.
• Foundational understanding of VMware Cloud Foundation (VCF) architecture and operational concepts.
• Experience with one or more of the following:
• VMware vSphere
• vSAN
• NSX-T
• SDDC Manager
• Experience supporting infrastructure in highly available production environments.
• Understanding of networking fundamentals including VLANs, routing, and firewall concepts.
• Strong troubleshooting and problem-solving skills.
• Experience working within structured change management processes.
• Comfortable participating in scheduled customer-facing technical discussions and working sessions related to operational support and infrastructure maintenance.
• Experience working directly with technology vendors and managing support cases through resolution.
• Ability to create and maintain technical documentation.
• Strong communication and collaboration skills, including the ability to effectively interact with customers, vendors, and cross-functional technical teams.

Preferred Qualifications:

• Exposure to VMware Cloud Foundation (VCF) implementation, onboarding, or environment expansion activities.
• VMware certifications such as VCP-DCV, VCP-VCF, or progress toward VMware Cloud Foundation certification paths.
• Experience with VMware Aria / vRealize components.
• Experience with VMware Aria Operations and other virtualization infrastructure monitoring and performance management platforms.
• Foundational awareness or exposure to VMware Kubernetes offerings including VMware Kubernetes Service (VKS) and/or Tanzu Kubernetes Grid (TKG).
• Familiarity with automation or scripting tools such as PowerShell, PowerCLI, or Python.
• Experience supporting Dell VxRail infrastructure platforms.
• Familiarity with Dell OpenManage Enterprise (OME) or similar infrastructure management platforms.
• Experience in managed services, hosting, or service provider environments.
• Familiarity with enterprise storage platforms and software-defined data center (SDDC) operations.
• Familiarity with enterprise backup, disaster recovery, and replication platforms such as Veeam, Zerto, VMware Cloud Director Availability (VCDA), and Commvault.
• Familiarity with modern AI-assisted productivity and operational tools, such as ChatGPT or similar platforms, for process improvement, documentation, troubleshooting assistance, and operational efficiency.
• Understanding of security and compliance best practices within enterprise infrastructure environments.

Key Competencies:

• Strong technical curiosity and willingness to learn.
• Ability to operate effectively within team-based operational environments.
• Ownership mindset and attention to detail.
• Effective communication during operational incidents and maintenance activities.
• Professional communication skills in customer-facing and vendor-facing situations.
• Ability to remain composed and effective during operational escalations and troubleshooting efforts.
• Ability to balance project work and operational responsibilities.
• Continuous improvement orientation and adaptability to evolving technologies.
• Openness to adopting new technologies and AI-assisted workflows that improve operational effectiveness and team efficiency.