The Role
Manage and grow a portfolio of Current Account customers through virtual and digital channels. Responsibilities include customer acquisition, CASA growth, relationship deepening, needs-based cross-selling of banking products, onboarding preferred customers, coordinating with branches and internal teams, and supporting audit and compliance controls. The role requires achieving sales targets while delivering personalized, solution-oriented banking support and encouraging digital platform adoption.
Summary Generated by Built In
Job Purpose:
The Current Account – Elite Banker(Virtual Sales) is responsible for managing and growing a mapped portfolio of Current Account customers through virtual and digital engagement channels. Operating from a centralized sales or service hub, the role focuses on CASA growth, customer acquisition, relationship deepening, cross-selling of banking products, and delivering a superior customer experience. The role combines sales-driven relationship management with strong operational discipline and compliance, ensuring customers receive personalized, solution-oriented banking support while adopting digital banking platforms.
Roles & Responsibilities:
- Manage a mapped portfolio of Current Account customers through virtual interactions (calls/digital channels).
- Deepen customer relationships to enhance overall relationship value and wallet share.
- Drive CASA value build-up and acquire new Current Account customers in line with targets.
- Increase product holding per customer through effective need-based cross-selling.
- Profile customers to identify financial needs and recommend suitable banking solutions.
- Cross-sell banking products including Credit Cards, CMS, POS, Trade Services,
- Retail and SME Loans, Insurance, Investments, SIPs, and other bank programs.
- Promote and onboard eligible customers to Relationship Banking / Preferred programs.
- Coordinate with branch and internal teams to close working capital, business loans, retail assets, CMS, POS, and trade transactions generated through virtual engagement.
Secondary Responsibilities:
- Support audit requirements and control checks as defined by the bank.
- Contribute to process improvements and best practices in virtual relationship management.
- Collaborate with branch and cross-functional teams to achieve overall business objectives.
Requirements
Education:
- Graduation in any discipline (Full-Time mandatory)
Experience:
- Minimum 2 years of experience in banking or allied financial services.
- Prior exposure to Current Account handling, customer engagement, sales, or virtual relationship management preferred.
Skills & Attributes:
- Strong customer engagement and relationship management skills.
- Proven ability to cross-sell and grow CASA balances.
- Excellent verbal communication skills with high professionalism.
- Comfort with digital banking platforms, mobile applications, and virtual servicing.
- Solution-oriented mindset with a strong customer-first approach.
- Close attention to detail and commitment to compliance and ethical standards.
- Ability to work independently, manage targets, and perform in a fast-paced virtual environment.
Skills Required
- Full-time graduation in any discipline
- At least 2 years of experience in banking or allied financial services
- Experience handling Current Accounts, customer engagement, sales, or virtual relationship management
- Strong customer engagement and relationship management skills
- Ability to cross-sell products and grow CASA balances
- Excellent verbal communication and professional customer interaction skills
- Comfort with digital banking platforms, mobile applications, and virtual servicing
- Attention to detail and commitment to compliance and ethical standards
- Ability to work independently and manage targets in a fast-paced virtual environment
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The Company
What We Do
Mintskill HR Solutions LLP is an India-wide specialist HR advisory and executive search consultancy serving industrial and service-sector organizations. Its integrated practices cover HR advisory, organization and people-system design, executive and professional hiring, talent solutions, statutory and labour-law compliance, policy development, workforce strategy, and leadership assessment. The firm works with founders, CXOs, boards, and growing businesses across sectors including manufacturing, BFSI, technology, healthcare, retail, and logistics.
