Property Location:
Home Office - Remote, Missouri 63131YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
- Incentives - Quarterly bonuses (we succeed together!) based on hotel results
- Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
- Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
- Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers (2023)
Summary:
Under general direction, conduct sales activities related to incoming group inquiries for Drury Hotels’ guest rooms and meeting facilities. Respond to phone, electronic, and internal group leads by following the direction of Drury United: The Sales Difference in order to increase company, market, and hotel revenue. Support Drury United and Hotel Operations as it relates to coordinating and servicing the needs of Drury customers related to all group bookings.
Primary focus is inside sales and includes coordinating guest room and meeting room details, incoming inquiries, prospecting group leads from third-party platforms, and build lasting relationships with new and existing clients. Must present a high standard of integrity, service, and hospitality at all times to promote the Drury culture to customers and team members.
Key Responsibilities:
Has a +1 Service Attitude and provides courteous, friendly service by responding promptly and efficiently to inquiries, requests, all lead sources, and guest issues within the assigned response times.
Comply and participate in Drury United: the Sales Difference to include but not limited to group booking parameters, weekly huddles, ongoing training and development, and other policies and procedures set forth by the Groups and Meetings department.
Correspond and communicate with clients, sales teams, and hotel teams as needed as it relates to servicing group business to include proposals, group contracts and agreements, group resumes, BEO’s, rooming lists, billing statements, and all necessary client follow-up and documentation.
Assist and coordinate with clients on plans for meetings to include room blocks, meeting room functions, F&B, AV, etc. Also to include conducting property tours and having an overall knowledge of hotel amenities, rates, and other details related to the client and hotel.
Possess an understanding of Company programs and policies including, but not limited to Drury Rewards, Company of the Month, group promotions, STAR process, billing and current PMS and Sales System.
Accountable to other Drury teams such as Regional Managers, Hotel General Managers, Revenue Strategy & Market Sales, Vertical Sales, National Call Center, Revenue Optimization, Legal, and the Marketing Department in order to maximize revenues and occupancies throughout the Company.
Monitors client experience through phone and email interactions and informs management of special comments, needs of guests, or potential service opportunities.
Appreciate the diversity of our team members and guests and contributes to maintaining a positive work environment at all times.
Comply with the hotel’s safety and security policies and procedures and instructions in performing work efficiently while protecting self, fellow team members, and the hotel.
Perform all other duties as required and assigned.
Department Hours:
7 AM-7 PM CST Monday-Friday
9 AM-4 PM CST Saturday
Requirements:
Previous experience in the hotel industry, with sales and/or meeting planning experience required.
Exceptional attention to detail and strong organizational skills.
Proficiency in Microsoft Office Suite (Word, Excel, etc.) is advantageous.
Outstanding customer service skills, both verbal and written.
Flexibility and adaptability to thrive in a constantly evolving role.
Why Join Us:
Be part of a dynamic team in the hospitality industry.
Opportunity for growth and development within the organization.
Option to be located in our St. Louis Corporate office, hybrid option in St. Louis, or fully virtual within a Drury state.
Pay starting at $20 per hour!
Rise. Shine. Work Happy. Apply Now.
Top Skills
What We Do
In this current market, jobs are abundant. Nearly everyone is hiring. But it’s finding a place where you belong that truly matters. At Drury Hotels, who you are and what you do makes a difference. We don’t see each other as colleagues; we are a family working together towards one common goal: to provide the best customer service in the hospitality industry. If you are really good at taking care of others and are looking for a career instead of a job, then Drury Hotels might be right for you. Join our team and grow happy!
Drury is your place to shine, to be heard and supported, and most importantly to be appreciated for what you do. You can expect So Much More™ from Drury Hotels.
We believe this is more than a paycheck. It’s:
• Health & well-being benefits
• Discounted and free rooms
• Team member assistance programs
• Bonuses for great service
• Flexibility for balancing life
Our Vision:
Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do.
Our Mission:
Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors:
· Quality that consistently exceeds guest expectations.
· Service that makes our guests feel welcome and at home.
· Teamwork demonstrated by team members who enjoy their jobs and are
committed to the long-term success of our family-owned business.
· Profitability which is the result of our mission and allows us to grow
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