What We Strive For
At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.
Benefits & Perks
- Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
- Comprehensive Benefits – Medical, dental, and vision insurance, two employee assistance programs (EAP), employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
- Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
- Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
- Wellness & Growth – A well-being bundle with Carrot Fertility and Peloton at no cost, mental health support, and an annual professional development stipend.
What You’ll Do
As the Virtual Medical Back Office Coordinator, you will be responsible for providing general administrative support to clinic and mobile operations. This position reports to the Lead, Virtual Medical Back Office Coordinator.
The Day to Day
- Answer incoming phone calls in a fast paced/high volume environment
- Achieve daily goals consistently as outlined by management
- Listening actively to patients’ concerns, understanding their needs, and provide accurate information
- Perform registration and insurance verification/updates for patient visits
- Tracks member consents of enrolled and engaged members
- Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.
- Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials.
- Completes ongoing training to further skills and development.
- Ensures all member engagements are documented accurately
- Assist with special projects outside of normal scope of responsibility when necessary
Minimum Qualifications
- 2+ years combined of related education, experience, or certification.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
Preferred Qualifications
- Experience using electronic medical records.
- Bilingual Spanish-speaker.
- Excellent Data Entry skills
- Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).
- Demonstrates excellent customer service skills.
- Works collaboratively with other team members.
- Strong ability to demonstrate empathy, build relationships and discover patients’ needs.
- Excellent oral/written communication skills to ensure information continuity.
Hourly Base Salary Range: $22.25 - $25.00
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
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What We Do
Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.
Why Work With Us
“At Strive, we’re transforming kidney care. While our mission, vision, and values-based culture play critical roles in that transformation, our people (Strivers) make it happen. Strivers are delivering compassionate kidney care and creating an incredible place to work.” Chris Riopelle (CEO)
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