Virtual Engagement Associate
Inizio Engage is seeking an energetic and customer-focused Virtual Engagement Associate to join our team. In this role, you will engage healthcare professionals and healthcare facilities through outbound calls to deliver approved program information on behalf of our client. You will build professional relationships, provide exceptional customer service, accurately document interactions, and support program objectives through consistent, high-quality outreach. The ideal candidate is a strong communicator, has a collaborative mindset, and a commitment to achieving performance goals while maintaining the highest standards of quality and compliance.
Reporting to: Business Manager, Commercial Services
Location: 100% remote
Contract length: 3-months (High Potential for Renewal)
Key Objectives:
- Engage healthcare professionals (HCPs), clinic, pharmacy, and hospital stakeholders through outbound calls to deliver approved program and service-related messages on behalf of the client.
- Consistently achieve or exceed program KPIs and performance objectives as communicated by the direct manager.
- Build rapport and foster positive customer relationships through professional, high-quality interactions.
- Accurately document and submit daily call activity and required customer information in the Client Relationship Management (CRM) system.
- Respond to customer inquiries promptly and professionally.
- Maintain a collaborative and professional team environment through effective communication and partnership with colleagues.
- Actively participate in team meetings, department meetings, and training programs.
- Participate professionally in all client-sponsored training sessions and educational activities as required.
- Demonstrate and uphold Inizio Engage's values in all interactions and activities.
Job Holder Specification:
- Strong oral and written communication skills
- College or Bachelor’s degree preferred.
- Energetic, self-motivated and strong interpersonal skills.
- Ability to collaborate with internal and external business stakeholders.
- Able to prioritize and plan assign target list coverage.
- Professionalism, autonomous and team player.
- Excellent customer service and patient centric focused.
- Tech and digital savvy, proficient in Microsoft Office.
- Fluently bilingual French and English (oral and written) (if interacting with HCPs in Quebec).
Salary range: 48k to 50k + bonus
About Inizio Engage:
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.health/
Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Skills Required
- Strong oral and written communication skills
- College or Bachelor's degree
- Energetic, self-motivated, and strong interpersonal skills
- Ability to collaborate with internal and external business stakeholders
- Ability to prioritize and plan assigned target list coverage
- Professionalism, autonomy, and teamwork
- Excellent customer service and patient-centric focus
- Technology and digital proficiency, including Microsoft Office
- Fluent French and English, orally and in writing, if interacting with healthcare professionals in Quebec
What We Do
Inizio is a scaled commercialization platform that unlocks, activates and optimizes value for pharma and biopharma at each pivotal moment. We apply our collective expertise to our clients’ most complex challenges, helping them make the right strategic choices to unlock the full value of their healthcare innovation – so more people get the medicines they need, faster. With over 11,700 empowered experts across 50 countries, we continue to achieve meaningful results: ? 100% of top 20 pharma as clients (based on worldwide sales) ? 328 products where we have supported in early-stage pre-commercialization (2021-2022) ? 50% of all US product launches supported (2021-2022) ? 95% of top products supported in 2022 (by revenue generation) To find out more about Inizio, visit our website below.
