Virtual Chief Information Officer (vCIO)

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.   

About the Role:

The Virtual Chief Information Officer (vCIO) is considered an executive partner and trusted business advisor for a portfolio of clients. This role combines business strategy, financial awareness, and technical understanding to ensure clients receive maximum value from their technology investments. The vCIO is critical in helping clients mitigate risk and increase productivity. The vCIO builds deep knowledge of each client’s operations, workflows, budgets, and long-term goals, enabling proactive and impactful technology consulting. The vCIO also works closely with our internal teams to make sure the client is aligned to business standards through Technology Business Reviews and improvement projects. 

Location: Remote 

Travel: Occasional travel to client sites (U.S. travel only) 

Salary: $90,000 - $110,000 annually 

Bonus: This position is bonus eligible 
Benefits: 

• Health, dental, and vision insurance 
• 401K + employer match 
• Paid time off and holidays 
• Opportunities for career growth and development 
• Training and certification support 

Responsibilities: 

Client Expertise and Strategic Planning

• Obtain and maintain deep knowledge of the client’s business, workflows, and priorities. 
• Conduct ongoing discovery of the client’s business model, organizational structure, goals, and challenges. 
• Collaborate with clients to map out current vs. desired-state workflows. 
• Analyze client business processes and identify areas for improvement through technology. 
• Design and maintain a short-term and long-term strategic roadmap profile for each client. 
• Assist with onboarding new clients and perform 90-day reviews to ensure successful and correct implementation of services purchased. 
• Lead regular strategic review meetings with clients to revisit goals, review IT performance, and refine plans. 
• Design and present technology proposals including generating quotes. 
• Develops remediation strategies and process improvements to prevent recurring issues/incidents. 

Risk and Compliance Oversight

• Work with the Technical Alignment Manager to identify misalignments with EO and industry standards 
• Assists with security policies, compliance frameworks (HIPAA, SOC 2, PCI), and business continuity planning. 
• Guides cybersecurity strategy (e.g., backup, MFA, endpoint protection). 

Change Management & User Adoption 

• Help clients prepare for change by communicating business impact and training needs for IT changes. 
• Support successful adoption of new technologies by aligning implementation with workflow needs. 
• Provide business-level insight to support training, communication, and engagement plans. 

Relationship Development and Client Satisfaction

• Build and nurture strong, collaborative, long-term relationships with clients and end users. 
• In conjunction with the Service Delivery Manager, attend regular meetings and conduct monthly “soft-check-ins" to ensure client satisfaction 
• Communicate with key stakeholders to address and resolve concerns related to client/contract/service risks. 
• Work with the SDM to facilitate and follow up on CSAT and NPS surveys. 

Renewal Management 

• Proactively managing license, contract, and subscription renewals to ensure continuity and client/partner satisfaction, often involving an understanding of the technical implications of these renewals and ensuring cost-effectiveness for the client. 

CRM and Reporting

• Maintain accurate account records and pipeline data using CRM tools. 
• Track and report on key account activities, forecasts, and feedback. 

Qualifications:

• MUST have experience as a Solutions Engineer
• 10+ years of experience in IT including 5+ years of leadership and client-facing roles. 
• A bachelor’s degree in Business or related field. 
• Prior experience working with Managed Service Providers and B2B account management 
• Vast understanding and experience of business operations and finance 
• Vast knowledge of various IT products and solutions  
• Experience working with regulatory frameworks and governing bodies (HIPAA, SOC, etc.). 
• Demonstrated ability to provide both strategic direction and operational support to clients and team members. 
• Strong organizational and technical problem-solving skills. Experience prioritizing multiple responsibilities in a fast-paced environment. 
• Strong communication (written and verbal) and interpersonal skills. 
• Dedicated to customer service and satisfaction.  

Why Join EO?
At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.  
 
We are aligned through our core values and seek employees that embody these: 

• Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.  
• CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.  
• Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations. 
• Efficiency – we maximize output and minimize wasted time, effort, and resources. 
• Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.  
• Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.  
• Merit – we recognize and reward talent, hard work, and the pursuit of excellence.  

Inclusion & Equal Opportunity Employment 
 Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.