Senior Virtual Card Supplier Specialist
The Supplier Enablement and Payment Processing specialist is part of a growing team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. This role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for payment processing. The specialist will manage vendor data in a CRM, track vendor communications, and ensure suppliers are successfully enabled to accept virtual card payments. Additionally, the specialist will deliver virtual credit card payments to enabled suppliers accurately and in a timely manner.
Why join Tipalti?
Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.
In this role, you will be responsible for 2 critical functions:
Supplier Enablement
- Conduct analysis of clients’s supplier files, identifying areas for virtual card optimization.
- Ensure optimal execution of campaigns by designing and managing an effective supplier outreach strategy, working with cross-functional resources to ensure quality and timely execution, and maintaining close communication with internal stakeholders.
- Track and report on progress across all stages of active projects, including final results, as well as identification of future opportunities for payment optimization.
- Research, qualify and enroll our customers’ suppliers in Tipalti’s virtual card payment program and supplier network through outbound calling
- Educate the supplier on the value of accepting virtual cards
- Identify and overcome objections through active listening, and effective and professional communication
- Guide the supplier through the enrollment process while providing an outstanding customer experience
- Efficiently and accurately gather all required data from the supplier to finalize the enrollment process, while demonstrating a strong attention to detail
- Meticulously document responses so that Tipalti can process payment transactions appropriately on behalf of our clients.
- Gather all of the payment instructions, required information, and delivery method (Web portal, IVR, etc.) to execute payments accurately.
Payment Delivery
- Contact suppliers/vendors via phone to process payments directly or through IVR and websites.
- Generate and send payment emails to suppliers.
- Ensure payments are authorized and posted promptly.
- Manage payment escalations.
- Post all payments accurately and within SLAs.
- Maintain thorough and accurate files and documentation.
- Collaborate with suppliers to ensure accurate payment processing details.
About you
- Extensive experience in outbound B2B sales, with a proven track record in virtual cards, ePayables, commercial cards, merchant processing, or eProcurement. Recognized for strategic selling skills and deep industry expertise.
- Proficiency with CRM tools (SalesForce)
- Proficiency with Excel and/or Google Sheets
- Ticketing systems (Zendesk)
- Experience with payment systems and/or working at a Fintech company
- Excellent written and verbal English communication skills
- Strong negotiation and customer service skills with high attention to detail
- Ability to exceed weekly and monthly performance metrics and quality assurance goals while maintaining a high level of customer experience
- Ability to stay self-motivated to achieve high volumes of outbound calls and exceed enrollment and payment metrics
- Strong analytical skills and proficiency to organize data from multiple sources to ensure accuracy and efficiency of campaigns and revenue tracking.
- Ability to work in a fast-paced, deadline-driven environment
- High standards of integrity
Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.
Interested in learning more about us?
Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.
Accommodations
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to [email protected] for assistance.
Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:
Job Candidate Privacy Notice | Tipalti
www.tipalti.com/privacy/job-candidate-privacy-notice/
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What We Do
Tipalti is the only global payables automation solution to streamline all phases of the AP and payment management workflow in one holistic cloud platform. Tipalti makes it painless for accounts payable departments to manage their entire supplier payments operation. The solution addresses everything from supplier onboarding and vetting, to tax and regulatory compliance, invoice processing, payments to suppliers anywhere in the world in a wide range of payment methods and currencies, supplier payment status communications, to closing the loop with payment reconciliation and reporting. Innovative companies use Tipalti to eliminate up to 80% of their supplier payment workload, helping them scale their business efficiently with global growth, while strengthening financial and compliance controls and while enhancing the partner payment experience. Companies like GoDaddy, Houzz, Amazon Twitch, and Vimeo and hundreds of others trust Tipalti to elevate their global supplier payments operation.
