Virtual Banking Team Lead - Plano, TX

Job Description
As a Virtual Banking Team Lead you will leverage your leadership and communication skills to act as the standard bearer of Chase and create a world-class customer experience by leading a team of Virtual Bankers.
As a Virtual Banking Team Lead you will ensure the team will meet and exceed customer expectations and will create a customer centric culture in the Virtual Branch. You will direct all aspects of branch operations, grow deposits and relationships and coach bankers. You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future. You will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.
Job responsibilities

• Manage and coach Virtual Branch employees to engage customers
• Deepen relationships with clients
• Coach bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want
• Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings
• Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes
• Create specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customers
• Improve revenues and expenses and grow the business, while exceeding customer expectations
• Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture
• Address client issues promptly and effectively
• Build partnerships with One Team Chase partners to build brand and relationships
• Bring out the best in bankers by providing training, coaching, and motivation consistently

Required qualifications, skills and capabilities

• 3+ years of experience leading a team
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Ability to set the tone of the virtual branch to provide an exceptional customer experience and a dynamic, engaging culture
• Delivers exceptional customer experience by acting with a customer first attitude
• Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships
• Exudes confidence with bankers when sharing product knowledge and solutions

Preferred qualifications, skills and capabilities

• Experience working within a retail branch is a plus

Same Posting Description for Internal and External Candidates
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.