Qualifications
- At least three (3) years of experience in Virtual Assistant roles and Sales is a plus.
- Excellent English communication and multitasking skills
- Proficiency in handling phone calls with professionalism and courtesy.
- Ability to multitask efficiently while maintaining accuracy.
- Strong typing skills for note-taking and data entry during calls.
- Attention to detail to ensure accurate message taking and forwarding.
- Adaptability to various industries and client needs.
- Familiarity with telephone systems and call management software.
- Patience and empathy in dealing with callers, including those in stressful situations.
- Reliable and punctual attendance, often in a 24/7 work environment.
- Ability to maintain confidentiality and adhere to data protection regulations.
- Problem-solving skills to handle unexpected situations and provide appropriate responses.
- Team player mentality to collaborate with colleagues and supervisors effectively.
- Willingness to undergo training and continuously improve skills.
- Previous experience in customer service or call center roles is beneficial but not always required.
- Willing to work graveyard and can start training immediately
- Has an existing home office setup with a conducive work environment
- Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 12 - 16GB RAM, functional camera, noise-canceling headset, and dual monitor
- A stable internet connection with at least 25 Mbps upload and download
- Back-up power/internet is a plus
Offer
- Work-from-home setup
- Long-term/full-time position
- Salary offer is at 39,659.05 gross
- 5,000 Client Deployment Allowance
- Pay begins on day 1 of training
- HMO, Loyalty Investment Fund, Memorial Plan, and other benefits
- Paid Leaves
- Attendance and performance-based incentives
- Quarterly In-person Team-Buildings
- Annual Company Outing
- Annual Year-End Party
- Annual Performance Review
- 13th-month pay, Government-mandated benefits:
- Career Advancement Opportunities
Top Skills
What We Do
SMA Support: Elevating Your Business Potential
At SMA Support, we are dedicated to empowering home remodeling companies by enhancing their sales, marketing, and administrative capacities. Our experienced team provides tailored virtual assistant and call center services designed to optimize your operations and drive growth.
Why Choose Us?
Expertise: Decades of combined experience in sales, marketing, and administration.
Custom Solutions: Services customized to meet the unique needs of your business.
Results-Driven: Proven track record of elevating client efficiency and success.
Join the many businesses thriving with our support and see what SMA Support can do for you.
🔗 Visit our website | 📞 Contact Us
#DelegateToElevate – Your success is our business!
