Virtual Assistant (Haitian Creole Proficiency)

About Us:

At SnappyCX, we’re more than just a BPO company — we’re a catalyst for growth and excellence in customer-centric solutions. With a commitment to delivering exceptional experiences, we empower businesses worldwide by connecting top-tier talent from Africa, the Philippines, and South America with companies across the US, Europe, Canada, and the UK. Whether it’s for short-term projects or long-term partnerships, we provide transformative support that drives results. As part of the SnappyCX team, you’ll join a dynamic and innovative environment that champions reliability, excellence, and continuous growth. Together, we’re redefining the benchmarks of the BPO industry and helping businesses reach new heights.

Job Overview:

We are seeking a fluent Haitian Creole-speaking Virtual Assistant to support our client, an insurance broker in managing client communications and operational tasks. The ideal candidate should be smart, customer-focused, and teachable. This role is remote and offers flexible, part-time hours on a month-to-month basis.

Key Responsibilities:

• Follow up with clients via email and ensure timely communication
• Provide updates on next steps in the insurance process
• Share relevant information with clients on what to expect
• Escalate important issues that require the broker’s attention
• Maintain organized and accurate client communications

Requirements:

• Must be fluent in Haitian Creole (non-negotiable)
• Strong written and verbal communication skills in English and Haitian Creole.
• Proven experience in customer service or virtual assistant roles
• Ability to work independently and make decisions when needed
• Quick learner, adaptable, reliable, proactive and highly organized.
• Familiarity with CRM tools or productivity software
• Experience in insurance, finance, or a client-service environment is a plus but not compulsory

What We’re Looking For:

To succeed as a contractor at SnappyCX, you should be equipped with:

What You’ll Bring:

• A working laptop or computer with the following specifications:
• RAM: Minimum 8GB
• Laptop: 8th generation (8000 series) Core i5 or higher
• Desktop: Ryzen 5 3000 series or higher, or Core i3 10th generation or higher
• Mac: Core i5 2017 or higher, Core i7 2016 or higher
• Internet: A reliable connection with speeds of 20mbps or higher
• Location: Fully Remote
• Language Proficiency: Good command of English.
• Availability: Willingness to work within the client's timezone.
• Experience: Previous experience working remotely is highly desirable